Job Description
The only way to create success is to surround yourself with extraordinary people. Those who not only excel in their own field but can also come together to create something that is far more than the sum of its parts.
Over the years, we have worked to find the people who are the right fit – smart, passionate and dedicated to making Bentley the most desirable luxury brand in the world. We aim to ensure our colleagues can, achieve their best, with the tools and tuition, time and space to develop and grow in their own field; or to move roles and excel in a new area.
Bentley apprenticeships are a great way to gain new skills in an exciting business. As well as learning from people who have decades of experience, you’ll also work towards recognised automotive apprenticeship qualifications along the way.
The Service department is vital to the success of our business. Our Customer Service Assistants play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day to day basis may include:
· Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
· Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
· Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Upselling; Promoting the sale of accessories and service plans
Training provided:
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.
Qualifications received
On successful completion of the one year programme you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certifications
Scotland, Northern Ireland, Wales: Framework
· Level 2 / Level 5 Customer Service Apprenticeship
· Brand Specific certifications
Job Types: Full-time, Apprenticeship
Salary: From £192.40 per week
Schedule:
- Monday to Friday
- Weekend availability
Work Location: One location
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