Job Description
Join the Revolution in Patient Care: Become a Remote Monitoring Clinical Support Team Member Today
The Clinical Support Team Member for Remote Monitoring will manage patient care virtually, offering support for those with both short and long-term health issues.
This role is crucial in helping to prevent declining health, reduced quality of life, and hospitalisation, which often leads to more extended stays.
The Team Member will monitor patients closely, responding to any signs of deterioration and escalating concerns to Remote Monitoring Clinicians for timely intervention and recovery in the community setting, avoiding the need for hospitalisation.
KEY RESPONSIBILITIES
The post holder will:
1. Have an appropriate experiential health care background, such as a health care assistant, therapy assistant, or emergency medical technician.
2. Work with Remote Monitoring Clinicians supporting high-level remote monitoring for patients with short and long-term conditions. Escalate to Remote Monitoring Clinicians when markers for deterioration are evident on submission of abnormal observations by patients via the Docobo system. Thereby ensuring patients on the caseload who are ‘alert’ have clinical contact urgently. This ensures that care is delivered in the community setting and aids in the prevention of unnecessary hospital admission.
3. Work with nursing and residential care partners to ensure optimum health outcomes for their residents.
4. Work on shared caseloads with Integrated Care System (ICS) by acting as an integral member of the community team with a shared vision for developing caseloads as required by Integrated Care System partners.
5. Possess experience working within the telemedicine field to support the delivery of clinical care remotely, working under the direction of the Remote Monitoring Team Leader and Remote Monitoring Clinical colleagues when required.
6. Deliver health promotion advice under supervision from clinical colleagues via the Remote Monitoring model, e.g. chronic disease management self-help signposting.
7. Work in alignment with Primary Care, for established practice populations, toward a shared vision of seamless management for patients with short and long-term conditions within the Primary Care and the Community setting.
8. Work with ICS partners in Primary and Social Care to further develop the Remote Monitoring model for cohorts of patients managed within local populations.
9. Maintain accountability for practice to the Remote Monitoring Team Leader following all EBPC Policies and Procedures.
10. Maintain legible, accurate and up-to-date records that are dated and signed in accordance with EBPC Policies for standards on record keeping.
11. Contribute to the ‘onboarding’ of patients with short and long-term conditions to the Docobo patient management platform.
12. Contribute to the ‘discharging’ of patients with short and long-term conditions from the Docobo patient management platform.
13. Work supervised with patients, their families and carers, managing referrals according to need and priority.
14. Escalate complex clinical data that has alerted on the Docobo patient management platform to Remote Monitoring Clinical colleagues.
15. Understand and support the achievement of EBPC’s business plan objectives and performance targets.
16. Identify the potential for service developments, risks and deficits and inform the Remote Monitoring Team Leader making recommendations based on vocational knowledge.
17. Be accountable for practice taking every reasonable opportunity to sustain and improve knowledge and competence.
18. Assist the Remote Monitoring Team Leader in managing the effective use of resources within the Remote Monitoring team and participating in regular review meetings with the Team Leader.
19. Have experience with the Docobo patient management platform or similar.
20. Have experience with other clinical patient management systems: Adastra, EMIS, and Connected Care.
PATIENTS CARE
The post holder will:
1. Use telemedicine knowledge and skills to remotely monitor the physical and psychosocial needs of a defined client group.
2. Use telemedicine and healthcare knowledge to respond to alerts raised by the Docobo patient management platform. Urgently escalating patient alerts to Remote Monitoring Clinicians to action.
3. Work with partners in nursing and residential care to improve the health outcomes of the residents and so prevent unnecessary hospital admissions or extended in-patient care episodes.
4. Assist Remote Monitoring Clinicians who are dealing with complex patient situations. Thereby aiding the establishment of a therapeutic relationship with individual patients using Remote Monitoring services.
5. Use telemedicine assessment tools/skills to ensure an appropriate level of therapeutic supervision so that patients with complex needs are referred/escalated via the appropriate care pathway.
6. Conduct patient encounters with sensitivity and act as a patient advocate, maintaining patient confidentiality.
7. Deliver patient-centred care, respecting diverse cultural backgrounds and requirements.
8. Work in partnership with the patients to empower them to make informed choices about their healthcare and support choices.
9. Offer a supportive service to patients and their carers using the Remote Monitoring service.
RESPONSIBILITIES FOR PEOPLE AND TRAINING
1. Be responsible for providing and maintaining a learning environment and maximising opportunities for education and development in the clinical area to enhance individual development and performance in delivering high standards of care.
2. Act as a Remote Monitoring resource and assist in mentoring new Clinical Support Team Members in the Remote Monitoring environment. Take part in the process of clinical supervision and participate in clinical supervision and mentorship of others.
3. Take responsibility for your personal development; maintain competence, knowledge, and skills commensurate with the role.
4. To be actively involved in clinical staff recruitment in the Remote Monitoring Team when required by EBPC.
OTHER FACTORS
1. Maintain personal knowledge, skills, and competency through appropriate CPD, training and development opportunities.
2. Keep up to date with new developments and legislation.
3. Using IM&T support systems.
4. It may be necessary to change the days worked as the service develops and grows; therefore, flexibility is essential.
GENERAL
This post is one of continual development. The job description is intended as a guide to the principal duties and responsibilities of the post and complements individual objectives set in line with EBPC’s annual business objectives. Responsibilities will be reviewed periodically in line with service priorities, and duties may change or new duties be introduced after consultation with the post holder.
ESSENTIAL & DESIRABLE CRITERIA FOR REMOTE MONITORING TEAM MEMBER
Education, Qualifications and Training
Essiential
- Vocational qualification or experiential knowledge for remote clinical management of patient cohorts using Docobo technologies or similar
- Experiential knowledge of delivering services via telehealth technologies to patient cohorts using Docobo technologies or similar
- Registered healthcare support worker background (EMT, HCA etc.)
Desirable
- NVQ level 3 health care studies, IHCD ambulance aid certificate, Internal NHS care certificate
- Experience with Adastra, EMIS and Connected Care systems.
Experience
Essiential
- Significant experience working with a multi-disciplinary team using virtual solutions/packages to provide care.
- Leadership experience
- Experience in monitoring patient cohorts using virtual solutions/packages.
- Experience within a wide range of patient/client care groups
- Community services experience
Desirable
- Evidence of innovative and flexible approach to care and the organisation of care
Knowledge and Skills
Essential
- To be able to communicate with people from a wide range of backgrounds
- To be able to work flexibly and sensitively.
- Wide range of interpersonal and communication skills
- Competence in a wide range of healthcare work.
- I.T. literate
- Ability to work sensitively with service users.
- To be flexible and adaptable
Desirable
- Further training in dealing with difficult situations.
Other Job-Related Requirements
Essential
- Willing to work in other areas of EBPC as and when required.
- Driven to achieve.
- Self-motivated
- Good time management
CRIMINAL RECORDS BUREAU – DISCLOSURE
This post may require you to hold a current CRB Certificate which EBPC make an application for every three years. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1075, applicants for this post are among those who are not entitled to withhold information about any previous criminal conviction.
FLEXIBILITY
The EBPC is currently working in a climate of great change within the healthcare sector. It is therefore expected that all staff will develop flexible working practices within EBPC and across the health network and at other organisation levels as appropriate to meet the challenges and opportunities of working within the new healthcare environment.
MOBILITY
The post holder will be expected to work at any establishment at any time throughout their contract, within the location of EBPC, as agreed with the post holder.
HEALTH AND SAFETY
EBPC attach the most significant importance to the health and safety of its employees. Therefore, you are expected to make yourself aware of and comply with EBPC’s and local Health and Safety policies, a copy of which is retained by your manager.
CLINICAL GOVERNANCE
EBPC aim to provide the highest standards of care. To further this aim, you must adhere to acceptable working practices defined in EBPC policies and guidelines. You also have personal responsibility and accountability to your team and service to keep yourself up to date and, if you encounter unacceptable practice, to raise it or deal with it through accepted channels.
CONFIDENTIALITY
During your employment, you may see, hear or have access to information on matters of a confidential nature relating to the work of EBPC or the health and personal affairs of patients and staff. Under no circumstances should such information be divulged or passed on to any unauthorised person(s) or organisation(s).
DATA PROTECTION
If required, obtain, process, and use information held on a computer or word processor fairly and lawfully. For example, to keep data for the specified registered purpose and to use or disclose data only to authorised persons or organisations as instructed.
EQUAL OPPORTUNITIES POLICY
EBPC aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of gender, religion, race, colour, sexual orientation, nationality, or ethnic or national origin or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, EBPC has an Equal Opportunities Policy, and it is for each employee to contribute to its success.
NO SMOKING POLICY
EBPC has a policy on No Smoking. Therefore, staff and visitors are banned from smoking within any of the buildings operated by EBPC.
DISCLOSURE OF PENALTIES, INVESTIGATIONS AND CONVICTIONS
During your employment, you must inform the company of any changes to your circumstances regarding the outcome of investigations or charges against you, as they may affect your employment with the company. This may include Driving License penalties or fines as a result of a driving offence or the occurrence of a crash or accident. Criminal investigations by the police, convictions, and investigations by authorities such as HMRC, Fraud offices, Department of Work & Pensions, and Social Services.
CHANGE IN PERSONAL CIRCUMSTANCES
During your employment, you are required to notify the personnel department of any changes to your personal circumstances, such as change of address, marital status, etc., to maintain accurate records.
Job Types: Full-time, Permanent
Salary: £13.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Bracknell, RG12 1YQ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you a registered Healthcare Support Worker (EMT HCA etc)
Education:
- GCSE or equivalent (preferred)
Language:
Work Location: One location
Application deadline: 23/02/2023
Reference ID: EBPC.CSW.
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