The Role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated as part of an Outbound calling campaign, primarily (but not exclusively) to existing BT customers. The key focus will be on re-signing, retaining, cross selling and up-selling to that customer base. Quality in-life and out of contract outbound contact will enable greater engagement with our customer base which will enable customer churn reduction and ARPU (Average Revenue per Customer) increase.