Job Description
As a Central Administrator, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for assisting in the professional, efficient, and day-to-day operation focusing on Customer Service administration from our garage network.
And when you join us, you’re supported in developing your own career too, surrounded by a team of passionate people driven to keep customers moving.
What you’ll do
- Working as part of a team, the post holder will need to support the Administration Team sharing experience and knowledge to provide a high level of service delivery at all times.
- Prepare proformas and liaise/send to customers for approval
- Invoice jobs within required SLA window
- Liaise with third parties and internal customers
- Minimise WIP and process queries
- Ensure all paperwork has been delivered as per the expected KPI/SLA
- Ensure all procedures are adhered to and report all incidents of non-compliance
- Any incident/complaints which may occur are to be managed effectively
- Recharging of customers for all costs not covered by contract
- Ensure the accurate maintenance of required spreadsheets
- Input of invoices onto system whilst checking validity
- Deal with any invoice queries
- To ensure the accurate maintenance of specific spreadsheets
- Deal with credit and re-invoices with regards to incorrect customer order number submission
- Process any required day to day administration in line with role
What you’ve got
- Knowledge of commercial vehicle repairs and breakdown services would be an advantage.
- Excellent IT skills, knowledge of Microsoft Office applications.
- Self-motivated and having excellent communication skills
- Ability to work under pressure with minimal supervision
- Well organised, taking ownership of tasks
- High attention to detail
- Considerate and professional
Job Type: Temporary contract
Contract length: 8 weeks
Salary: From £9.50 per hour
Benefits:
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: One location