working pattern
sat 10:30 am - 18:00 pm
Purpose
-
To deliver a great shopping experience for their customers, putting customers before task every time
-
Champion new ways of working within stores through an open mindset and positive attitude
-
Complete tasks and processes that deliver ‘best in town’ standards
-
Serve and sell across all channels brilliantly well
-
Be the voice of our customer to help us continually improve
Key Accountabilities
-
Serve our customers efficiently and brilliantly well – on the shop floor and at service points
-
Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
-
Skilled to utilise all digital tools and communication channels to do the job
-
Share customer and colleague feedback to help us do things better
-
Share knowledge and experience with colleagues to support others in building skill and confidence
-
Own their own learning & development and proactively access digital learning solutions
-
Know the daily sales targets, priorities, promotions & selling opportunities
-
Have great product knowledge to sell and recommend our products and services
-
Proactively engage with customers to understand their needs and make recommendations
-
Understand the store priorities and their part to play
-
Complete tasks with pace and in line with SOPs
-
Minimise cost and waste through good process practice
-
Follow safe and legal working practices
Key Capabilities
-
Understands how M&S operates,it’sstrategy, future and the role they play
-
Committed to delivering excellent work fast with great attention to detail
-
Open to and acts on feedback, asking for this regularly
-
Sets performance objectives for self in conjunction with line manager and in line with business plans
-
Takes accountability for planning and managing own work efficiently to ensure objectives are met
-
Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
-
Effective at communicating their intentions to others; ensures communication is clear and simple
-
In control of their own reactions and considers how to share their perspective to create better reaction for team
-
Copes well with change and work challenges and recovers quickly from its impact
-
Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
-
Contributing to store sales and cost control
-
Work across the store to get things done right first time within timescales
-
Comprehensive knowledge of customer shopping channels
-
Good level of product knowledge and services across the store
-
Up to date knowledge of the commercial operation and brilliant basics
-
Good level of digital capability and use of digital tools and applications
-
Understand customer needs and spot selling opportunities
-
Adapting to change
-
Good Knowledge of VM principles
Key Relationships and Stakeholders
-
Customers
-
Colleagues
-
Store Leadership
-
BIG