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Customer Service Assistant

Job Description

POSITION: CUSTOMER SERVICE ASSISTANT/ BARISTA

Reports To: SHIFT MANAGER

Person specification : Bubbly, enthusiastic and energetic team player/ member.

Position Summary: The job will involve all aspects of the business, from providing Exceptional customer service to creating our amazing desserts by maintaining food safety and sanitation standards.

You will be expected to have good communication skills to meet and greet customers, an eye for creating delightful desserts and the initiative to clean tables and be a great team player. Perform paperwork assigned.

Tasks and Responsibilities:

• Maintains professional appearance and grooming standards as outlined in the company Policy.
• Warm, friendly and entertaining while serving customers
• Able to think on their feet and use their initiative
• Able to cope under pressure & work as part of team
• Demonstrate multi-tasking with ease
• Provide outstanding customer service and be able to anticipate customer’s needs and expectations
• Maintain high hygiene standards as well as demonstrate food preparation skills
• Provide quality desserts and beverages to all customers according to recipe and presentation standards
• Follow health, safety and sanitation guidelines for all products
• Follow Delightful Desserts policies and procedures, including cash handling
• Maintain clean and organised work space

Team Member Key Attributes:

• Hardworking and dedicated & ability to multi task
• Previous experience in restaurants, busy retail or hospitality operation. This is not necessary but experience is preferred.
• Flexibility in work timings: week days, weekends, evenings and closing time

Physical: Position requires bending, standing and walking the entire workday. Employees must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

Signed

Work remotely

• No

Job Types: Full-time, Part-time
Part-time hours: 15-40 per week

Salary: £6.00-£10.00 per hour

Benefits:

• Flexitime

Schedule:

• 8 hour shift
• Flexitime
• Monday to Friday
• Weekend availability

Experience:

• customer service: 1 year (preferred)

Work Location: One location

Reference ID: DD

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