Job Description
Deanston Distillery – Tour Guide (seasonal - Full time/Part-time)
Distell International Limited are one of Scotland’s leading Scotch Whisky producers. We are looking to recruit confident and personable individuals as Distillery Visitor Centre Tour Guides to communicate the story of Deanston single malt whisky, conduct tours of the distillery and serve in the distillery shop.
JOB DESCRIPTION
Job Title: Tour Guide
Department: Deanston Distillery Visitor Centre
Working as part of the Distillery Visitor Centre Team, you will be required to ensure the highest levels of customer service by welcoming, informing and enthusing our visitors during their visit of the distillery, consistently delivering a memorable and enriching experience.
Main functions (accountabilities):
Include but not limited to:
Demonstrate a pride and passion for Deanston Distillery, Scotch Whisky and other Distell brands
To engage visitors in the Deanston Distillery Scotch Whisky Experience accurately, informatively and emotionally.
To support the development of the Deanston Distillery Visitor Centre (DVC) through the Scotch Whisky Experience, the DVC Retail Store and The Coffee Bothy (TCB)
To help provide a coordinated and professional level of service to our customers at point of contact.
To ensure that the DVC is clean and functional at all times (including visitor reception area, retail store, cafe, tasting room, toilets, storage cupboards etc.)
To work within the standards of Deanston DVC’s health and safety policy.
To carry out other reasonable duties/tasks as required to deliver and meet the objectives of the DVC. This will include working at weekends, occasional evening work in the corporate and online facilities.
Qualifications and Experience: This position requires an enthusiastic outlook and a flexible approach to work. Great people skills and an ability to follow instruction to ensure the highest level of team performance are key attributes required to maintain and develop our unique Brand Heritage Experience at Deanston Distillery.
Key Performance Measurements
Delivery of the Deanston Distillery Scotch Whisky Experience.
Consistently high customer feedback via visitors book, website, social media etc. All communications with the Assistant Manager, Visitor and Retail Team are maintained and fulfilled within the appropriate time lines.
Relationships:
Internal: Deanston Distillery, Sales, Marketing, Customer Services and Finance.
External: The general public; external vendors and suppliers; local community organisations
Key Skills 1. To demonstrate a pride and a passion for Deanston distillery and Scotch Whisky in general. 2. To display confidence with face-to-face contact with visitors within the distillery visitor centre experience including distillery tour, distillery shop and distillery corporate facility. 3. To demonstrate an appetite and enthusiasm for learning, continually developing your own knowledge of Deanston distillery and Scotch Whisky as well as furthering your own levels of customer service. 4. The ability to communicate the above knowledge and entertain visitors, delivering an authentic Deanston whisky experience. 5. To display a high degree of flexibility, adaptability and ability to work within a close team. 6. A flexible approach to hours of work over a seven day working week is required and some evening work will be integral to this role.
Qualifications and Experiences: Whisky knowledge is not a necessity for the position as our training will take care of explaining the uniqueness of Deanston’s single malt whisky, its history, its people and the skill of the scotch malt whisky process itself. Ideally we are looking for people with an enthusiastic outlook, a flexible approach to work and great people skills to help us build and develop our new whisky experience at Deanston distillery. An ability to speak an additional language would be a distinct advantage. It is expected that the successful candidate will be a team player with a “can do” attitude and who thrives on a busy workload.
Job Types: Full-time, Part-time, Temporary contract
Contract length: 8 months
Part-time hours: 37.5 per week
Salary: £11.46 per hour
Benefits:
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Doune: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 20/02/2023
Reference ID: Deanston Tour Guide
Expected start date: 20/03/2023
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