Your opportunity
Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?
Want to make an impact that matters? Consider Deloitte Global.
We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.
Your role
The Global Audit & Assurance Learning (GAAL) team has responsibility for design, development, deployment, and monitoring and measuring of learning and development solutions to the Audit & Assurance services. The Learner Experience Manager will play a key role in Learning Modernization, one of GAAL’s top strategic priorities, to create learning experiences that are skills-focused, personalized, and embedded in the flow of work. Drawing on design thinking, this role will drive the exploration of the learner experience to support the performance and growth of all Deloitte Audit & Assurance professionals. The position is a permanent role.
Responsibilities:
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Develops well-crafted research plans to inspire human-centered learning design, providing actionable and meaningful data-driven insights into the experiences of diverse learners
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Conducts research into the learner experience using established qualitative and quantitative research methods
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Presents insights using varied deliverables that are appropriate for diverse stakeholders
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Monitors the learner experience of the various learner types (e.g., experienced, new, etc.), identifies trends, themes, and continuous improvement opportunities
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Collaborates with curriculum development and innovation team members to convey learner needs and ensure learning solutions are relevant and easy to use
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Provides input into the Learning Modernization strategy and helps develop the desired end-to-end experience for learners that is skills-focused, personalized, and embedded in the flow of work
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Executes other strategic initiatives in collaboration with GAAL leadership, senior Audit & Assurance leaders, and cross-functional talent stakeholders
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Coordinates and collaborates with the learning portfolios to understand their content design needs and how to enable the desired end-to-end learner experience
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Drives adoption of design thinking and human-centered design practices to build learning capabilities throughout the GAAL team
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Collaborates outside of GAAL with Talent, Quality, Global Learning, Transformation and Change, and with other supporting functions, offering perspective into the learner's experience
Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.
The position does not require relocation and provides the opportunity to work overseas, so travel may be required. In addition, the global nature of the team and our stakeholders may require participation in calls outside of standard working hours.
Location: London based role
Work pattern: This is a permanentcontract opportunity. The role can be worked on a full-time basis.
Your professional experience
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Previous work experience in Learning & Development, preferably within professional services
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Bachelor’s or other advanced degree in the behavioral sciences, instructional design, education, or related fields
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Working within a virtual team environment and experience of working with different cultures
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Mastery of user experience (UX) research methods, both qualitative and quantitative
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Advanced ability to apply design thinking principles and methodologies
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Advanced ability to turn data into business insights using data visualization and reporting tools
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Knowledge of human-computer interaction and user-interface (UI) design
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Familiarity with processes and tools for capturing, organizing, and using individual and organizational intellectual assets, such as competencies, best practices, etc.
Your service line: Deloitte Global
Across disciplines and across borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Deloitte Global professionals makes an impact that matters to the world of Deloitte. We share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
About Deloitte
Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.
What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.
Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta), Ireland, the Middle East (Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen), the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,700 partners and over 50,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.
What do we value?
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:
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We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
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We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
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We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
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We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
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We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.