Nestle UK & I
Order Fulfilment Executive
Location: York
Salary £22,500 per annum, plus potential bonus scheme and other allowances for Weekends
This is a 12-month Fixed Term Contract and full-time hours that does require working up to 12 days that will be on a weekend per year and also include working Bank holidays as per business needs.
We are always open to discuss individual’s flexible working needs so please speak to use during the recruitment process to understand what this could look like for you.
Position Summary
This is a great opportunity for an enthusiastic individual to act as an ambassador for Customer Solutions and our vision to be the Service Centre of Choice. Provide World Class Service support for a range of both internal and external customers on a NIM basis.
You will manage the product portfolio (including critical and promotional lines) on a daily basis against available stocks. You’ll be responsible for effectively managing all stock allocation, including proactively reviewing demand & supply simulations. You’ll collaborate across market functions to align on actions to mitigate risk and impact, while enhancing the business' ability to provide proactive communication to customers when out of stock.
A day in the life of an Order Fulfilment Executive
Nestlé UK & Ireland is a subsidiary of Nestlé SA, the world’s largest food and beverage company. Nestlé's purpose is enhancing quality of life and contributing to a healthier future. We want to help shape a better and healthier world. We also want to inspire people to live healthier lives. This is how we contribute to society while ensuring the long-term success of our company.
We have more than 2000 brands worldwide, from global icons to local favourites, and here in the UK and Ireland we are major player within the food industry. However, at Nestlé it’s not just our big brands that matter…. it’s our people. In the UK and Ireland, across 20 sites, we employ over 8000 people.
In terms of the wider Nestle business, the Order Fulfilment role is a vital resource for the Customer Solutions, in regard to ensuring critical stock management. Working as part of a team based in York this is an exciting and varied role where you will also.
- Liaise directly across a number of the Nestle businesses in terms of managing product lines within critical supply.
- Work with 3rd party Supply and External Co-packers to help manage stock for Co-packed products.
- Build relationships with the divisions and distribution centres, ensuring the highest levels of Customer Service and the tactical allocation of stock.
- Support the need to move to a flexible and fit for purpose 24/7 operation on which our customer and consumers can rely on.
- Report on short supply and manages stock deployment between Nestle sites.
- Identify the potential actions required to mitigate out of stock risks. Escalate and engage other functions, when required, to collaborate in determination of actions.
- Participate in NCE operational review meetings and contribute to continuous improvement of Order Fulfilment process.
- Monitors target achievements and KPIs/PPIs/Health Checks attainment for the function and team.
What will make you successful?
You will have good customer service as well as good communication skills and a can-do attitude.
Logical troubleshooting skills and the ability to diagnose and resolve common problems using FAQ pages / knowledge-base and previous experience.
In addition to this you will have.
- Experience of working in a customer facing role
- Knowledge and experience of using Excel
- Previous experience of stock management is desirable
- Operational experience in logistic functions (optional)
- Experience working in strong team environments and able to use problem solving skills.
- Excellent written & oral communication skills.
What you need to know
What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.
The closing date for this role is 10 February 2023
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
Right to work in the UK
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We have assessed this role and it could be applicable for sponsorship under the Skilled Worker route. If you do not have the right to work in the UK and you are unable to gain this independently, we may be able to provide sponsorship under the Skilled Worker route in line with the Home office guidelines. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the eligibility criteria under the Skilled Worker route and understand the immigration fees that you would be responsible for when making a visa application. If you require sponsorship, please discuss this with us as part of the recruitment process.