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We are currently seeking an experienced individual to join the Global Money team as a Product Manager. This team forms part of the Payment and FX Value Stream. HSBC Global Money is a new global mobile first proposition focused on our international customers, their financial and lifestyle needs. The vision is to create a true global transactional account which helps our customers to manage their financial life seamlessly across borders.
Global Money is delivered in multiple markets through a global cross functional team located in various geographies reflecting well the global nature our product and customers. The role holder will be a critical member to define and deliver a world class customer experience for Global Money customers.
In this role, you will:
- Drive the product attractiveness and outcomes of product areas.
- Manage these product areas holistically (design through to BAU) including commercials.
- Build in depth customer insights and translate these into a well-defined and executed priority list
- Focus on the operational elements of the product, manage settlement, reconciliation and all treasury related activities.
- Manage Global Money capabilities and/or Global Money markets end to end, starting from customer led design to day-to-day operations.
- Lead the global commercialisation success of Global Money including definition and execution of effective go to market strategies and ongoing customer engagements.
- Execute timely and measurable marketing initiatives for the proposition.
- Define relevant sub-segments of Global Money users and develop relevant and compelling communication and engagements.
- Work closely with Product teams, Finance, Analytics and Markets to establish best in class commercial value models.
To be successful in this role you should meet the following requirements:
- Strong knowledge of product management – functionally, operationally and financially – in particular in a digital/mobile context.
- Domaine expertise in following areas preferred: (i) payments (cross border), (ii) debit card, (iii) cross border account opening, (iv) Settlement and Reconciliation, (v) transactional banking products and (vi) overall propositions and products at customers with international banking needs.
- Delivery Excellence – the ability to mobilise and successfully manage end to end execution to a high standard across all facets of product management activities to ensure benefits are realized.
- Design Led Thinking – an awareness of end-to-end customer focused solution design and architecture alignment / problem solving
- Working knowledge of target setting and defining KPIs
- Very strong knowledge of the relevant external environment – regulatory, political, competitors, innovation etc.
- Proven experience in senior stakeholder management in a complex organization structure
This is a Hybrid working role with the base location as London. The successful candidate will need to have the ability to commute to this location.
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.