Job Description
The successful candidate will join a busy operations, logistics and after sales department. Duties will include assisting and supporting the day to day running of the department, liaise with our site teams and customers. Your role as an Operations and Logistics Assistant will be supporting the Operations Manager by managing relationships with courier customer service team and account managers, booking international consignments and assist with outsourced jobs and most importantly after sales customer service in a professional manner.
About you
We are looking for an enthusiastic team member with a can-do, helpful attitude. The successful candidate will take pride in their work, enjoy being part of a wider team and able to learn on-the-go in a fast-paced, busy working environment. We are looking forward to welcoming the right person to our small, yet ambitious team.
Ideal applicants will...
- Be meticulous with detail and have the ability to problem solve issues.
- Be able to recognize when to seek help and support from your line manager.
- Have a good understanding of working to tight deadlines and ability to prioritise tasks.
- Have strong communication skills
- Good customer care dealing with customer comp
- Good telephone manner
- Have ability to follow instructions
- Have ability to work under pressure in a fast paced environment
- Be willing to learn
- Demonstrate both independence and teamwork.
- Show initiative whilst working independently.
- Be careful, diligent, organised and tidy whilst working.
- Be supportive of other team members.
Your Key Responsibilities
To provide daily support to the Operations Manager with the following:
- Work with a daily checklists of manifests and provide POD’s to customers
- Assisting with after sales issues
- Courier Issues
- Have a strong understanding of different packing requirements for different products.
- Support the processing of returns
- Communication with team and cross-departments
- Manage relationship with courier customer service team and account managers
- Book international consignments
- Assist with managing outsourced jobs
- Have a strong understanding of different packing requirements for different products
- Employment summary:
- Salary – starting salary £20,000 per annum (based on experience)
- Working Hours - Monday to Friday (8:30am to 5:30)
- Annual Leave - 20 days per year, plus eight Bank Holidays
- Office Location - Leicester, LE4 9EX
Please note, the role is office based and UK applicants only.
Job Types: Full-time, Permanent
Salary: From £20,000.00 per year
Benefits:
Schedule:
Experience:
- Logistics: 1 year (required)
- After sales customer service: 2 years (required)
Work Location: One location
Application deadline: 17/02/2023
Expected start date: 01/03/2023