Job Description
Field Network Operations Engineer
Full-time Permanent Salary £25,000 - £28,000 DOE
37 ½ hours per week, usually Monday to Friday 9am - 5.30pm (Flexi Hours)
Based at the head office in Stafford Park, Telford
Benefits include on-site parking, private healthcare, corporate gym membership, company van, company laptop, phone and uniform, monthly Friday socials, incentives and staff day outs
Key duties and responsibilities will include:
- Setup and install customer telephone systems, routers and other equipment on-site and obtaining the relevant documentation for sign off.
- Conduct site surveys including hosted systems, door entry, and broadband
- Handling and prioritising level 2 tickets related to customer faults and achieving resolutions within agreed SLAs (where required).
- Assist in troubleshooting and repairing assigned systems in conjunction with colleagues and distributors to ensure timely and effective remedies.
- End-to-end problem isolation and troubleshooting of service quality issues.
- Comply with change control procedures to ensure satisfactory conclusion of change requests and minimising downtime.
- Work closely with the sales order processing team, and other colleagues or distributors, in troubleshooting problems.
- Complete assigned daily tasks to ensure optimal network performance and end service for customers.
- Work on special projects as assigned from time to time.
- Establishing and maintaining IT and digital communication infrastructure, including wireless or LAN networks, and software, including email, user logins and passwords.
- Adhere to client policies, including but not limited to IT Security and GDPR Policies.
- Support potential out of hours work that may be required to maintain or upgrade the core network and systems.
- Undertake any other reasonable requests asked of you to support the business and its operations.
- Basic training on systems relevant to customer’s needs.
Person Spec
Qualifications/Experience:
- Understanding of routing protocols (Desirable)
- Working understanding of Ethernet IP, MPLS, QoS and VPN
- Installation and implementation of various network devices and cat 5 systems
- Service restoration for complex faults, technology and solution based
- Competent in the setup, operation, and maintenance of network equipment and software programmes
- Able to work closely with network engineers to facilitate proper operation, maintenance, and restoration of high-speed data networks
- Must possess a valid driver's license and a satisfactory driving record
- Potentially stay in hotels from time to time for installations further afield.
Key skills & Attributes:
- Self-starter with a focus on solving problems and providing solutions
- Solid organisational ability and a high attention to detail
- Customer-centric approach to service delivery
- Consistent exercise of independent judgment and discretion in matters of significance
- Good written and verbal communications skills
- Problem solver and solution provider
- Training able to be given
Job Types: Full-time, Permanent
Salary: £25,000.00-£28,000.00 per year
Benefits:
- Company events
- Company pension
- Flexitime
- Free parking
- Gym membership
- On-site parking
- Private medical insurance
Schedule:
- Flexitime
- Monday to Friday
Application question(s):
- Do you mind staying away in hotels from time to time?
Experience:
- Telecommunication: 1 year (preferred)
Willingness to travel:
Work Location: On the road