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SGS is the world's leading inspection, verification, testing and certification company and recognised as the global benchmark for quality and integrity. With more than 89,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.

Job Title: Global Key Account Manager

Job Type: Permanent

Travel Requirements: 25-50%

Job Location: Field Based

Benefits

• 15% performance related bonus (discretionary and subject to eligibility criteria),
• Private Medical Cover
• 4-8% matching company pension contributions,
• 4x Life Assurance
• 24 days Annual Leave (increasing with service) plus bank holidays
• An additional day off for you Birthday
• Discounted Gym Membership
• Retailer Discount
• Enhanced maternity/paternity and adoption pay
• Length of Service Awards
• Health & Wellbeing initiatives
• Company Car.

Primary Responsibilities:

• Drives and generates opportunities for revenue growth within assigned Retail Solution accounts and consistently with pre-set SGS global key account initiatives and strategies.
• Works to develop a strategic partnership between self and SGS the company, with senior levels of client base – assisting in providing creative and innovative solutions to client business strategies.
• Ensures the alignment and integration of services and operational deliveries in accordance to global Connectivity and Product standards and within client requirements.

Specifically These Responsibilities Are To:

• Prepare account Standard Operating Procedures, train the global network and monitor activity to ensure Standard Operating Procedures compliance. Prompt and accurate response to client inquiries or assignments.
• Facilitate and maintain both an effective communication and co-ordination system with the respective SGS CONNECTIVITY AND PRODUCT Directors of Global Key Accounts, SBU heads, and other colleagues regarding rate structures, Standard Operating Procedure preparation / implementation, order handling routine, customer performance analysis, etc.
• Develop and implement both short and long-term planning for the account & SGS in consultation with the SBUs, critical laboratories and global leaders.
• Review of the customer service and operational management for specific accounts in the local laboratory & make recommendations in order to improve on account KPIs
• Establish where and how to maximize timelines, responsiveness and compliance to meet existing account requirements.
• Liaise, oversee, and coordinate client activities, complaints, and/or resolutions or mediation processes with appropriate internal or external contacts.
• Meet assigned account revenue goals and key performance indicators (KPIs) as defined by management.
• Generate where possible additional opportunities for revenue growth for other SGS business lines locally and or globally.
• Update current client information in CRM database and/or SharePoint portals.
• Prepare RFI’s, RFP’s, Quotations and Proposals for account head offices as needed.
• Maintain and manage specific client pricing for account.
• Maintain revenue and highlight tracking for client reporting purposes.
• Assist to reduce DSO / past due invoices and get payment from client with support from client services team.

• Strong analytical skills to identify trends in client markets and SGS services.
• Strong people skills to include cross cultural sensitivities.
• Proven problem solving and negotiation abilities.
• University graduate or equivalent educational background.
• Extensive commercial experience in a multinational organization.
• International business exposure in imported consumer products.
• Knowledge of or experience in the retail sector would be an advantage
• Strong written and spoken English skills, other languages will be an advantage.
• Persuasive, diplomatic, but always to the point and a strong ability to sell a concept.
• Hands-on, open-minded, proactive team player.
• Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
• Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook).