Company Description
SGS is the world's leading inspection, verification, testing and certification company and recognised as the global benchmark for quality and integrity. With more than 89,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.
Job Description
Job Title: Global Key Account Manager
Job Type: Permanent
Travel Requirements: 25-50%
Job Location: Field Based
Benefits
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15% performance related bonus (discretionary and subject to eligibility criteria),
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Private Medical Cover
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4-8% matching company pension contributions,
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4x Life Assurance
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24 days Annual Leave (increasing with service) plus bank holidays
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An additional day off for you Birthday
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Discounted Gym Membership
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Retailer Discount
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Enhanced maternity/paternity and adoption pay
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Length of Service Awards
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Health & Wellbeing initiatives
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Company Car.
Primary Responsibilities:
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Drives and generates opportunities for revenue growth within assigned Retail Solution accounts and consistently with pre-set SGS global key account initiatives and strategies.
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Works to develop a strategic partnership between self and SGS the company, with senior levels of client base – assisting in providing creative and innovative solutions to client business strategies.
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Ensures the alignment and integration of services and operational deliveries in accordance to global Connectivity and Product standards and within client requirements.
Specifically These Responsibilities Are To:
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Prepare account Standard Operating Procedures, train the global network and monitor activity to ensure Standard Operating Procedures compliance. Prompt and accurate response to client inquiries or assignments.
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Facilitate and maintain both an effective communication and co-ordination system with the respective SGS CONNECTIVITY AND PRODUCT Directors of Global Key Accounts, SBU heads, and other colleagues regarding rate structures, Standard Operating Procedure preparation / implementation, order handling routine, customer performance analysis, etc.
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Develop and implement both short and long-term planning for the account & SGS in consultation with the SBUs, critical laboratories and global leaders.
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Review of the customer service and operational management for specific accounts in the local laboratory & make recommendations in order to improve on account KPIs
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Establish where and how to maximize timelines, responsiveness and compliance to meet existing account requirements.
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Liaise, oversee, and coordinate client activities, complaints, and/or resolutions or mediation processes with appropriate internal or external contacts.
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Meet assigned account revenue goals and key performance indicators (KPIs) as defined by management.
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Generate where possible additional opportunities for revenue growth for other SGS business lines locally and or globally.
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Update current client information in CRM database and/or SharePoint portals.
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Prepare RFI’s, RFP’s, Quotations and Proposals for account head offices as needed.
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Maintain and manage specific client pricing for account.
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Maintain revenue and highlight tracking for client reporting purposes.
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Assist to reduce DSO / past due invoices and get payment from client with support from client services team.