Job Description
Base Skill Set
- Good working knowledge of Active Directory
- Experience providing technical support in a fast paced and constantly changing environment up to executive management level.
- Excellent customer service and communication skills including providing VIP support
- Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365
- Advanced knowledge of Microsoft Office suite of applications
- Support of End User for video conferencing units.
- Support of mobile devices
Duties & Responsibilities
Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.
Duties shall include, but not be limited to:
- Diagnosing and troubleshooting desktop system, printer, and operating problems
- Consulting and instructing users on hardware and software questions/issues
- Collaborate with other IT Services Data Center and Network Infrastructure teams
- Install, maintain and upgrade equipment and its associated infrastructure
- Runs diagnostic tests to isolate system problems as well as proactive activities
- Operating Systems Windows, OS-X
- MS Office (Windows and knowledge of Mac) software
- Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
- Hands on experience removing viruses and spyware using various tools (Windows)
- Identifies, researches, and resolves technical problems including forming an RCA
- Responds to telephone calls, email, service tickets, and dispatched requests for technical support
- Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
- Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops
Base Requirements
- Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
- Relevant experience in an IT support technician role that including technical support experience in a hybrid Windows and MAC environment –
- Experience in working with a helpdesk operation, to include Windows and Mac clients
- Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone
- Self-starter that is able to collaborate actively with others in a cross-functional team
- Proven attention to detail and high standards for quality
- Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
- Skilled in documenting written troubleshooting steps and instructions
- Business professional attire
Job Types: Full-time, Permanent
Salary: £23,000.00-£27,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Experience:
- Technical support: 1 year (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: One location