Job Description
About us
The Association for Coaching® (AC) is a leading independent, and not-for-profit, global professional body dedicated to promoting best practice and raising the awareness and standards of coaching, worldwide.
Our Vision is to advance coaching, and promote a coach approach to leadership, so that coaching ‘ripples’ as a key enabler for performance, wellbeing and responsibility. We do that by inspiring and growing an international professional community of 100,000+ members, made up of coaches, leader coach-es/mentors, training providers, educators, coach supervisors and organizations building coaching cultures.
The Role
This is a unique role for someone who is versatile, experienced, responsible, responsive and resourceful who would join our Operations Team.
Skills required to be considered for this role:
- Demonstrable experience of using project management skills to deliver high-quality outputs
- Experience of CRM systems and/or be confident and expert in working with databases
- Excellent general computer skills, and confident in using Microsoft Word, Microsoft Excel, Microsoft PowerPoint
- Proficient in using excel to analyse and report on data.
- Be able to communicate confidently with different stakeholders
- Proactive when undertaking assigned tasks
- Methodical with an attention to detail
- Experience of working virtually - a strong internet connection is required, along with experience using communication technologies to facilitate virtual working, for example Dropbox, Skype and Zoom
- A desire to work within a varied role and adaptable in your approach
- Enthusiastic with a willingness to learn and develop
Duties Include
- Manage and support internal and external customer service levels
- Support all Functions with day to day requests and issue escalation
- Maintain and promote the highest standards of quality and integrity, ensuring reliable, accurate and management information is available at all times
- Support for the Operations Team in managing enquiries, follow up actions, projects and proactively providing solutions
- Undertake statistical analysis and research
- Create and maintain tracking and produce AC Service reports at required intervals.
- Data Management - Assisting in the compilation of regular and adhoc statistical reports and ensuring data integrity
- Project management - create, monitor, maintain, follow-up and report on activities effectively and efficiently in the timescales required
- Maintain project plans, timelines and budget for Operations projects, track and produce AC Service reports at required intervals
- File management (using Dropbox etc) ensuring files are stored with appropriate version control and follow good document management principles
- Support the creation of new templates and operational processes
- Evaluate current operational processes and policies and recommend improvements
- Assist with basic maintenance website updates
- All Virtual Assistants will be expected to be involved in general project work from time to time, commensurate with their skills and experience.
Experience
- At least 2 years’ demonstrable experience of working success- fully in a virtual role.
- Experience of working on a self-employed basis.
- Excellent verbal and written English skills, and the ability to communicate effectively
- Experienced in managing a varied workload and working with numerous stakeholders and executing multiple plans.
Job Types: Part-time, Freelance
Part-time hours: 15 per week
Salary: £16.00 per hour
Benefits:
- Company events
- Flexitime
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Education:
- GCSE or equivalent (required)
Experience:
- remote working: 2 years (preferred)
Language:
Work Location: Remote
Application deadline: 14/02/2023
Reference ID: ACAdmin
Expected start date: 27/02/2023