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The Co-operative Bank

Call Centre Team Leader

Id Job: 316a7a4

🏢 On-site
💼 The Co-operative Bank
📍 Manchester, England
🕒 2 days ago
💰 27000 – 34000 GBP ANNUAL

Job Description

Role: Contact Centre Team Leader
Location: Balloon Street, Manchester (with the prospect to work from home in the near future)
Contract: Permanent
Hours: Full-Time - 35 hours (Mon-Fri between 8-8pm and every other Sat 9am-5pm)
Salary: up to £34,000 depending on experience

A career that makes a difference

Who we are:
Formed in 1872 in Victorian Rochdale, our bank was built on co-operative values that still stand today. A lot has happened in 150 years, and we’ve been there through it all. Not just helping people with their money, but helping people fight for justice and the causes they care about. We are the only UK high street bank with a customer-led Ethical Policy; one of the main reasons our customers choose to bank with us.

We are the bank for people with purpose. From supporting local communities to tackling climate change, all our colleagues and customers have a say in who we are and how we do business. Ethical then, ethical now, ethical always.

Role purpose:
As a Team Leader, you will lead, plan, develop, motivate, organise and control the activities and resources of a team to deliver customer satisfaction and operational objectives. You will build effective capability in the team to ensure delivery of the Contact Centre scorecard whilst continually maintaining all quality, regulatory and procedural standards.

Key responsibilities:

Knowledge, skills and experience required:

What we can offer you:

This role won't be around for long, so we would advise to get your application to us as soon as possible by applying today.

Should you require any reasonable adjustments throughout the recruitment process, please let our careers team know.

Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.

We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.

Please note we may withdraw this vacancy once sufficient applications have been reached.

Job Types: Full-time, Permanent

Salary: £27,000.00-£34,000.00 per year

Benefits:

Schedule:

Supplemental pay types:

Reference ID: 017802

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