Job Description
At Crowne Plaza Birmingham City, we embrace the new world of business and understand that modern business travellers want a hotel, and hotel team, that understands and supports them, helping at every turn. We’re looking for someone who is engaged and passionate for the industry and can deliver excellent service that our guests will love, whilst motivating and developing the team to do the same.
We believe that our people are key to providing excellent guest service, who dare to connect with all of our guests. In return we offer a wide range of benefits and learning and development opportunities, including:
· 28 Days holiday increasing to 33 days after your 5th year of service
· Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes
· Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work
· Company health and wellbeing programme
· Training & Development and the opportunity to work with a fast paced, customer-focused company
The Role
As a Assistant Food and Beverage Manager you will be comfortable with multi-tasking in a fast-paced environment, whilst ensuring all guests receive the expected high standard of service. Other duties expected within the role are:
· To assist the Food and Beverage Manager with the day-to-day management of all the food and beverage outlets, ensuring that the team deliver excellent and personalised service to all of our guests, with a focus on the Hotel Restaurant and Conference areas
· Motivate, encourage and develop the team, creating a positive environment and great place to work
· To assist the Food and Beverage Manager with all people processes, including training and development, engagement, recruitment and absence management
· Make sure that the team are fully trained and competent at all times within all aspects of the department, including room service, bar and restaurant
· To lead by example and consistently follow the expected Crowne Plaza standards at all times and ensuring that the team do as well
· To adhere to food hygiene and health and safety standards at all times, maintaining compliance in the department
· To complete all other ad hoc duties when reasonably required, this will include Duty Manager responsibilities
Previous experience in a similar role within a hotel is desirable.
Our Values
At Crowne Plaza Birmingham City and Centre Island you’ll be joining a growing family of 9 hotels with over 500 employees. At Centre Island you’ll be working at one of our branded IHG hotels, where we deliver the brands with Centre Island Values. All our employees are engaged, passionate and enthusiastic with a Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
· Act with INTEGRITY and CARE
· Be ENGAGED with customers and colleagues alike
· Have PASSION and take OWNERSHIP in everything they do
· Strive to be CREATIVE to continuously improve
Job Types: Full-time, Permanent
Salary: £22,880.00 per year
Benefits:
- Company events
- Store discount
- Wellness programme
Schedule:
COVID-19 considerations:
Staff are advised to wear face coverings as are our guests. All necessary PPE is provided
Experience:
- Food and Beverage Management: 1 year (preferred)
Work Location: One location