Job Description
We are looking for a forward-thinking and motivated IT Support Technician to join our team in London and provide escalated first line technical support for our employees. In this role you will work closely with the IT Support Manager and the business to deliver excellent customer service, effective response times and provide expert insight into general support issues. You will need to ensure alignment to quality-of-service guidelines, provide support with the development of internal IT procedures, and act as an IT liaison between the business and the IT Service Delivery Manager.
Working within a highly encouraging team, you will grow your technical experience with the opportunity to gain professional qualifications and forming part of an industry leading insurance broker with more than 2,000 staff and 75 offices in the UK and Ireland.
If you’re looking for a fast paced, flexible, and exciting role, Aston Lark is the place for you.
Role Responsibilities:
- Escalated first line IT support for HUK&I employees
- Logging and escalation of calls within the ticketing system and responding to tickets logged into the systems by end users.
- Deliver excellent customer service, effective response times and to provide expert insight into general technical support issues.
- Provide support with the development of internal IT procedures to the business.
- Assistance in the generation of new user accounts, changes and leavers and associated setup’s
- Actively participate in projects, where vital, established to deliver key business initiatives.
- Provide support to business users when setting up end user equipment
Skills and experience:
- 1 year+ in IT Support environment
- Demonstrable experience of providing on-site support
- Practical application of Office 365 support
- Desktop hardware/peripherals
- Desirable, ITIL Foundation Certification.
Why join us?
In April 2022, Aston Lark became part of Howden, the international insurance broking group, with the aim of creating a standout full-service broker, unrivalled in its quality, scale and reach in the UK and Ireland.
The creation of this unique business means a range of opportunities for current employees, as well as new talent, as Aston Lark helps to build towards becoming the biggest and best British broker.
Aston Lark is committed to developing its people, and supporting the pursuit of professional qualifications, and a range of other development opportunities, including apprenticeships, mentoring, and through the Institute of Leadership and Management.
Our values underpin our culture, and you can be assured that you are joining an environment driven by integrity, passion, and empowerment, as a proud winner of the Best Insurance Employer (Large) at the Insurance Post Best Insurance Employers 2022 Awards.
What can we offer you?
- Competitive salaries – with regular pay reviews and company bonus scheme.
- Minimum 25 days holiday – with an additional purchase option.
- Health & well-being – through a 24/7 employee assistance programme for you and your family, providing practical support on a range of issues, such as health, money, and work.
- Hybrid working – to give you more flexibility to manage work and home life.
- Study Support – and career progression opportunities. If you wish to study professional qualifications or develop your leadership skills, a personalised development plan is available to you through our L&D team and your manager.
- Referral Reward Scheme – could see you rewarded for every successful placement.
- Diversity & Inclusion – with many employees involved in committees celebrating our LGBTQ+ community, and race and gender equality.
Job Type: Full-time
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
Ability to commute/relocate:
- London, EC3A 5AF: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: AL367