Job Description
About us
Binnacle Insurance Services Ltd is part of the Precision Partnership Group. We are a specialist provider of insurance products to the leisure sector.
Our vision is to offer niche products through multiple distribution channels, whilst maintaining our specialist trademark. This includes Compass Insurance, renowned as expert providers of insurance to the holiday caravan and residential home parks industries.
Location: Gloucester. Please note that this role does not offer hybrid working and presence is expected within our Gloucester office to support our operational teams.
Term: Full time, Permanent
Salary: £19,000 (depending on experience)
About you
We are looking to recruit a motivated and enthusiastic individual to join our team in a busy, fast paced environment. Do you have a passion for supporting a team who have customers at the heart of everything they do? We may have just the role for you.
About the role
We have a fantastic opportunity for an experienced office administrator to join our growing company. You will be responsible for various administration tasks and supporting the wider operational teams to ensure our clients always receive exceptional service levels.
We live by our company values and with the help of our social committee, we organise regular events providing a fun, supportive environment and listen to what our staff need from their working lives.
Key Duties & Responsibilities
- You need to deliver a great customer service to our customers in every interaction.
- Responsible for all incoming post and ensuring these are allocated to the correct department and logging receipt of each item received including cheques.
- Managing marketing material and stationery ensuring a reasonable stock is always available.
- Ensure smooth operation of office equipment such as wallboards, franking machines and printers.
- Pack and frank all printed letters daily in preparation for post collection.
- Log all Commercial Mail from the Commercial mailboxes and attach post items to internal systems.
- Monitor and create comparison sheets for daily Sedgwick’s reports which are received.
- Set up new claims and update status and reserve changes daily.
- Complete all Bordereaux transacting for all Broker Debiting Schemes.
- Produce and issue all pre renewal packs to Regional Account Managers, Direct and Broker cases 10 – 12 weeks prior to renewal.
- Ensure adherence to relevant company policies and procedures.
- Know our business vision & values and adhere to them within your role.
- Identify and escalate priority issues, risks or breaches to a senior member of the team or your manager straight away.
- Take control and manage your own performance and self-development ensuring continuous improvements are identified and discussed with your Team Manager.
- Assist the Senior Management Team with general admin duties as required.
Skills, Qualifications, And Experience
- GCSE Maths and English at Grade C/Level 4 or equivalent.
- Verbal and written communication skills and establishing customer rapport.
- Learn and retain product information.
- You need to be able to work to tight deadlines and work under pressure
- Excellent time management skills with the ability to multi-task, prioritise & respond quickly to the needs of the business
- Effective listening skills.
- Customer service orientation.
- Organizational skills to be able to manage own workload.
- Attention to detail which is applied to dealing with all customer enquiries.
- Adaptability
- Working as part of a team but also using your own initiative when required.
- Previous experience in an administration role is essential.
Job Types: Full-time, Permanent
Salary: £19,000.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
Schedule:
Work Location: One location