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Account Manager

Job Description

Account Manager

Role Purpose

The Account Manager will be expected to Manage him or herself with all aspects of operational, compliance and budgetary process within their contract portfolio. In general, his/her responsibilities will be to carry out efficient running of the Mobile Engineering Team, Supply Chain Partners, Reactive and Planned Maintenance and associated functions.

It is the Account Managers’ role to provide leadership to all of the staff within the contract and to ensure that the objectives of the contract are met, especially (but not limited to) Health & Safety, planned preventative and reactive maintenance and the customer service helpdesk. The Account Manager will be responsible for the financial aspects of the contract and to actively manage the P&L, reporting costs and turnover to senior CBRE staff at formal contract reviews.

This is a key appointment within the Business Unit and will require the individual to be a Strong Leader and have clear understanding of all financial and operational procedures relevant to the Account Manager role.

Key Responsibilities

· To deliver a consistent level of service across site Hard and Soft Services within the company standards, to the contract specification and agreed KPI performance

· The Management and control of the soft service operation to the agreed specification and to the agreed performance, qualitative and financial targets

· Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services e.g. projects are added

· Ensuring business policies and processes are effectively communicated and implemented within the contract

· Ensure the provision of healthy and safe working conditions and that both clients and company health and safety policy and process is effectively implemented across both CBRE services and sub-contractors’ activities and are regularly reviewed

· Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate

· Provide innovations and comparisons to market trends and forecast, advising clients in line with the CBRE Innovation Charter

· Management of multi-disciplinary teams of staff including Engineering, Front of House, Cleaning and Security

· Working with other operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues

· Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded

· Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met

· Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts

· Responsible for overseeing and managing all aspects of HR and recruitment

· Attending ad-hoc and regular CBRE and Client meetings

· Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all SFG disciplines

· To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to standard

· Ensuring that compliance documents and contract logbooks are fully up to date and audit ready

· Encouraging the reporting of hazards on site via the CBRE team and sub-contractor supply chain

· Ensuring that PPE, Uniform, Tools and Hazards are logged, monitored and managed

· To provide support outside of normal working hours in the case of call out/escalation as per the Standby Manager Call Out Rota

· Ensuring eLearning is completed and fully up to date for yourself and line reports

· Identifying succession within the existing team; ensuring that development and mentoring are implemented

· Manage holiday, sickness, maintaining the correct and required staff level across the portfolio

· Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts

· Promoting and maintaining the core values of CBRE

· Ensuring business policies and processes are effectively communicated and implemented within the team

· Ensure use of Preferred Suppliers is maximised and best practice “better buying” is in place

· Maintain CBRE notice boards and communications on site

Person Specification/Requirements

· Demonstrable experience in FM within a professional environment at Manager level

· Strong organisational and communication skills with the ability to prioritise workloads

· Clean Full Driving License with a flexible approach to work and a willingness to travel would be essential

· Experience of contractor management (property maintenance, facilities management, cleaning/security services) in a multi-site environment

· P&L/Finance Management experience essential

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Job Types: Full-time, Permanent

Salary: £65,000.00-£70,000.00 per year

Benefits:

• Company pension
• Life insurance
• Private medical insurance
• Referral programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• London, Greater London: reliably commute or plan to relocate before starting work (required)

Work Location: On the road

Application deadline: 03/02/2023
Reference ID: CM-LSE-00002

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