There is an exciting opportunity to join our Harley sSreet team as a Receptionist/ Administrator.
Alliance Medical in London have 2 sites including Harley Street and Marylebone. In Harley Street, they have 4 different modalities and Marylebone has 5 modalities. We are a busy site offering appointments to the private sector and to some NHS providers. We are open 5-6 days a week and operate between 8-8. There is a very good transport link via train and then a 5-minute walk to both sites.
Please note that we will be interviewing throughout the duration of this advert. Therefore if you are interested in this role an early application is advised as we may close the advert prior to the advertised date.
The successful applicant will work across both site at Marylebone and Harley street.
- The applicant will be required to have good customer service skills
- The applicant must have excellent communication skills, as they will be both patient facing and using the telephone.
- The applicant must be computer literate
- The applicant must be organised
- The applicant must be able to work well under pressure
- The applicant must have the ability to multi task
- The applicant will be required to work towards achieving targets, objectives and KPIs
Duties and responsibilities
- Meet and greet patients and ensure all the patient's needs are met while visiting the practice
- Liaising with Administrators, Radiographers, Healthcare Assistants to ensure the smooth running of the patients journey within the clinic
- Initial point of contact and gatekeeping for all patients, daily vendors, visiting clinicians and contractors
- Fast-paced multi-tasking, completing tasks quickly in line with protocols and appropriately responding to priority situations
- Taking payments from patients, raising invoices on daily basis
- Input to encourage patients to leave feedback to enable the clinic patient tailored service
- Keeping clinic areas clean and tidy and of an excellent standard
- To complete all relevant administration including scanning patient information, booking appointments, updating patient databases and making sure legal documents are submitted correctly
- Opening and closing of the premises
lliance Medical are Europe’s leading independent provider of imaging services.
We combine service excellence and innovative imaging technologies to improve patient care and support NHS and independent organisations with their ongoing imaging requirements. Our approach has delivered consistent company growth for more than 30 years.
We live by our company values to ensure the highest level of patient care:
Our Values
Leaders, managers, and supervisors have a particular responsibility to be role models in terms of how they demonstrate these values themselves and how they engage their teams to work in this way.
Collaboration:
We work together and in partnership for all our patients. We respect expertise and combine it to achieve more.
Excellence:
We never compromise. We strive to deliver the very best in everything we do to ensure the highest quality of care. We treat our patients and each other with compassion, dignity and respect.
Learning:
Knowledge and understanding comes from learning. At Alliance Medical we are committed to ensuring that each and every one of us keeps on learning and that we continuously look for improved ways of working.
Efficiency:
Efficiency in healthcare means more patients get better care. We constantly seek new ways to use the scarce resource of healthcare more intelligently so that more people can live longer, fuller lives.
Openness:
We act with transparency and honesty in everything we do, where staff are encouraged to speak up to ensure a safe and secure environment for our patients.