Job Description
This unique opportunity is situated within the brand-new viewing platform, on the 58th Floor of one of the most iconic buildings in London…We are on the lookout for a team of Welcome Hosts to open the space!
The successful Welcome Hosts will be passionate about providing impeccable service and enjoy working in a fast-paced environment as part of a team. The warm welcome from our team determines the first impressions that our visitors have of the viewing platform. So, the Welcome Hosts will need to find the perfect balance between the speed of the service needed to ensure the vast number of expected visitors are dealt with in a timely manner. And providing an exceptional quality of the service, to go along with the exceptional views!
We are looking for individuals who stand out from the crowd with the very best customer service skills, to help maintain the expected 5* standards when interacting with the public. Excellent personal presentation with a genuine smile goes a long way in customer service, so we will be expecting someone who enjoys engaging in conversation and easily develops rapport with others. The Welcome Hosts will spend a lot of time on their feet, so if you can’t stand the thought of being trapped behind a computer screen, this is the job for you!
Working Hours: 40 hours per week on an 8-hour shift basis, Monday-Friday 10:00-18:00 and Saturday 10:00- 17:00 & Sunday 10:00-16:00. Covering a 7-day operation and including Bank Holidays.
Closest tube station: Liverpool Street
Salary: £30,000
Why PORTICO?
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers. We are one vibrant community and love to get together and celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and commitment are never overlooked. We provide every team member with the very best coaching, encouragement, support, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu ‘thank you’ scheme, the Annual Portico People Awards and long service awards.
Benefits: We provide you with a competitive holiday allowance, pension, life insurance, enhanced annual leave, recommend a friend bonus scheme, and thank you voucher scheme.
We also have a 24-hour confidential helpline for employees, providing counselling & information services. You will also have access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people.
Apply today for a chance to discuss the position with our Talent Attraction team!
Job Types: Full-time, Permanent
Salary: £30,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: 11512
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