Connect to your Industry
We are looking to recruit outstanding individuals to become a pivotal part of our Engagement Support Service (ESS) function within our Cardiff Delivery Centre. This is a new opportunity to join a fast paced and growing team pivotal to the delivery of high quality, fast-paced business support services to our market-leading client-facing teams; coupled with inspiring and leading our award-winning people to continued success.
ESS provides centralised & tailored business support services to the Deloitte client-facing practice. You will work as part of a dedicated skillset or project team to help achieve these principles, with a coaching and mentoring structure in place to provide you with guidance and support.
As our team continues to grow, you will be also able to grow and develop as we provide you with the opportunity to become a subject matter expert and to advance both your technical and soft skills through our structured training and career development plans. As a key member of the ESS team, you will have responsibility for delivering a varied and comprehensive range of business support, administrative and project management tasks to internal clients.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
- Continually working on improvements and efficiencies to ensure processes are optimised utilising technology and tools
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Gain a strong understanding of ESS and Deloitte processes and policies
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Working effectively in diverse teams across multiple locations and diverse cultures
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Updating internal systems with up to date client, financial and project information
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Ensuring compliance and contractual requirements are met and maintained throughout the duration of a client engagement
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Producing reports and client deliverable documents using Microsoft Office tools
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Supporting projects and clients from bid stage right the way through to engagement closedown through a variety of service delivery activities
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Providing financial support for certain projects covering a variety of tasks
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Supporting the creation of proposals for new client bids, completing necessary client take-on procedures and setting up of new engagement/client records
Connect to your skills and professional experience
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Experience of working within a finance or project support role preferred
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Strong organisational skills including the ability to prioritise your workload
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Able to work to tight deadlines whilst managing stakeholder expectations
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Excellent attention to detail and adherence to project deadlines
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Able to work effectively, both independently and as a member of a team
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Strong stakeholder management skills, with the ability to build relationships at all levels
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Highly organised and analytical, with an eye for detail and good with numbers
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Professional and confident communication skills, both written and verbal
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Able to work well under pressure and manage customer expectations
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Able to use own initiative, be proactive and able to identify appropriate solutions to problems
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Able to collaborate effectively with colleagues across varied locations
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Proficient with Microsoft Excel, Word and PowerPoint
Connect to your service line - Enabling Functions
Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
Connect with your colleagues
“Within ESS, we look to create an inclusive culture where we focus on taking care of our team members, offering support and guidance where needed to ensure they are performing well and helping them to achieve their goals. We promote open and honest communication, where wellbeing is as the forefront of everything we do. Everyone is encouraged to work how suits them best and we aim to ensure everyone feels like a valued member of the team.”
“Working in ESS is a really rewarding role. Since the team’s creation, we have prided ourselves on providing high quality, consistent service. The team are so supportive and inclusive, and that culture is what helps us deliver a great service every day.”
Connect to your agile working options
Location: The home office of this role is Cardiff
Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.
Discover more about our locations.
Connect to your return to work opportunity
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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