Job Description
Key Account Manager (Chain Hotels)
Location: London
About Us
Trip.com Group Limited is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travellers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centres. Founded in 1999 Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
Purpose of the role
As a Key Account Manager, you will be based in or amazing London office. Your key objective will be to help expand Trip.com Group’s accommodation supply network and establish and manage key account relationships. You will be nurturing our key accounts and assisting market partnership related functions, as well as identifying trends and defining potential sources of supply to satisfy consumer demand on Trip.com Group
What You'll Do
- Drive the market in reaching key performance indicators (KPIs) for account profile by developing and sustaining strong partner relationships, providing relevant data insights and superior consulting services to key account hotel partners (revenue management advice, marketing opportunities on Trip.com)
- Ensure that key account product (content, rates, and availability) is consistently optimized and competitive on Trip.com Group to maximize customer conversion. Secure additional inventory over high demand and compression periods to satisfy customers' pressing needs
- Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands' merchandising and marketing efforts. Help to launch promotional campaigns to enhance productivity and opportunities to manage room availability and maintain competitiveness on Trip.com Group.
- You will build great relationships with partners to help grow our business portfolio including preparation of relevant presentation materials for partner meetings
Who You Are
- Ideally qualified to bachelor’s degree level with minimum 3 years' experience in Key Account Management within the Travel Industry, and if you also have experience working with chain hotels, that would be amazing!You are flexible and a quick learner, comfortable in a fast-changing business environment
You can prioritize your workload and be laser-focused on achieving a variety of goals and strategic objectives
Hungry, ambitious, motivated, action-oriented, results-focused, and metrics-driven
Ability to utilize business data analysis to develop growth strategy
Able to build and maintain great business relationships
Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance
A great communicator, fluent in written and spoken English
Highly competent in the use of MS Office, particularly Excel
You have an analytical mindset and are able to process raw data
Ideally with strong knowledge of direct connectivity, and experience working with chain hotels
Happy to travel to meet our partners
What we offer
· 32 days holiday
· Life assurance
· Health cash plan
· Annual travel bonus
· Hybrid working available after probation
· Discounted Gym Membership
Why Trip.com Group
We are an inclusive team of multi-lingual, goal-driven, friendly, and supportive colleagues who will help you gain valuable experience in a dynamic business setting.
Our teams are passionate about making every trip the perfect trip for over 400 million customers around the globe. You will be part of a journey of globalization and have a world-class stage to unleash your talent.
Job Types: Full-time, Permanent
Salary: £40,000.00-£48,000.00 per year
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- LONDON: reliably commute or plan to relocate before starting work (required)
Education:
Experience:
- Business Development: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: One location
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