Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
About the role
We are seeking a Transformation Business Analyst to join the Customer Transformation team; this is a hybrid role where you will mainly be working remotely.
Working within the Portfolio function of Customer Transformation this area is responsible for the end-to-end governance and management of the customer transformation portfolio – from review through to governance and benefits realisation.
Your role as Transformation Business Analyst will lead a range of key portfolio activities to provide management information, analysis, and commentary to enable the department and Thames to make informed business decisions on what transformation is focused on and why.
What you’ll be doing:
- Support in designing and developing a set of reports to measure our deliverables and report progress back to different levels of the organisation including senior leadership
- Accountable for qualifying and prioritising transformation opportunities & initiatives through clear analysis of data – coming from multiple sources
- Responsible for opportunity impact assessments and business capability solution sourcing and maintaining data as a resource for future reference
- Delivery of risk assessment analysis for change requests
- Scoping/sizing of the opportunity – working alongside channel performance to review data
- Provide key recommendations to support business cases for Customer Transformation
- Design & deliver the analytical aspect of technical solutions using key tools & skills in analytics
- Conduct necessary research required to put forward recommendations on priorities
What we're looking for?
- Experience of change and transformation desired
- Experience working as either a financial, reporting, data, or business analyst analysing data, creating reports, and working with business functions to construct business cases
- Analytical skills that allow for the development of data-driven reports and presentations
- Experience putting together business cases and collecting information from different functions, asking critical questions, and developing benefits and cost structures
- Ability to use Microsoft Excel to create pivot tables, graphs, and charts
What’s in it for you?
The role is varied, allowing you to take responsibility and ownership, think outside the box, and have thoughts and ideas used to create and improve processes. This is a great opportunity to contribute to making improvements - our team thrives on being challenged and ensuring that we deliver the best outcomes for our customers and our business.
You will use your specialist technical skills and work alongside a team of analysts that will collaborate alongside a wider portfolio team.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing. We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.