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Wellingborough

Salary £22,791

Role Profile

• Act as a first level point of contact for customers, clients, repair network members, suppliers and partners

• Allocation of daily workload to Vizion engineers

• Receive incoming calls/emails and act promptly, dealing with all enquiries or actions in a professional manner

• Process and resolve networking issues for repairers

• Monitoring of VRN mailbox and deployment of cases to VRN for New Car Replacement

• Maintain all spreadsheets for the Total Loss function, including monthly reporting

• Highlight to line manager any potential process improvements across departments and the network to reduce the level assessment errors

• Through continuous improvement, identify potential company training requirements which would assist in the reduction of repeat failures

• All Catchall cases to be reviewed as first task each day

• To meet agreed targets

• Manage your daily workload to ensure efficiency is maintained

• The completion of duties as required from time to time by the Management Team

• Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our client's values. Promote data security in and outside of the business at all times, strict adherence to GDPR and information security standards

• General undertaking of ad hoc administration tasks as requested

• To promote our business and that of our clients by providing exceptional and friendly service at all times

• Good knowledge of Microsoft Office

• GCSE Maths and English

• Excellent telephone manner

• Knowledge of Audatex an advantage

• Able to build and maintain relationships

• Ability to work to agreed deadlines, targets and objectives

• Able to work as part of a team as well as autonomously to a high level of accuracy

• Good planning and organisational skills

• First class communication skills

• Good decision maker

• Customer focused – all parties

• Commitment to providing a first-class service to customers, suppliers and partners