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Vizion Network Limited

Engineering Administrator

Id Job: 316a794

🏢 On-site
💼 Vizion Network Limited
📍 Wellingborough, England
🕒 2 days ago
💰 22791 GBP ANNUAL

Job Description

Wellingborough

Salary £22,791



Role Profile

  • Act as a first level point of contact for customers, clients, repair network members, suppliers and partners
  • Allocation of daily workload to Vizion engineers
  • Receive incoming calls/emails and act promptly, dealing with all enquiries or actions in a professional manner
  • Process and resolve networking issues for repairers
  • Monitoring of VRN mailbox and deployment of cases to VRN for New Car Replacement
  • Maintain all spreadsheets for the Total Loss function, including monthly reporting
  • Highlight to line manager any potential process improvements across departments and the network to reduce the level assessment errors
  • Through continuous improvement, identify potential company training requirements which would assist in the reduction of repeat failures
  • All Catchall cases to be reviewed as first task each day
  • To meet agreed targets
  • Manage your daily workload to ensure efficiency is maintained
  • The completion of duties as required from time to time by the Management Team
  • Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our client's values. Promote data security in and outside of the business at all times, strict adherence to GDPR and information security standards
  • General undertaking of ad hoc administration tasks as requested
  • To promote our business and that of our clients by providing exceptional and friendly service at all times
Person Specification
  • Good knowledge of Microsoft Office
  • GCSE Maths and English
  • Excellent telephone manner
  • Knowledge of Audatex an advantage
  • Able to build and maintain relationships
  • Ability to work to agreed deadlines, targets and objectives
  • Able to work as part of a team as well as autonomously to a high level of accuracy
  • Good planning and organisational skills
  • First class communication skills
  • Good decision maker
  • Customer focused – all parties
  • Commitment to providing a first-class service to customers, suppliers and partners
Other

Hours: 37.5, Monday to Friday, plus one in four Saturdays (830 to 1230).

Holiday: 21 days, plus statutory bank holidays.

Additional 1 day holiday for your birthday

Benefits: Employee benefits scheme including 24/7 GP service and free counselling sessions.

Free parking.

Close to shops and amenities

Apply to [email protected]

Closing date for applications Wednesday 1st February 2023

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