Job Description
This is a fun, dynamic key role which aspires to give our supporters the best possible experience on their fundraising journey.
The ideal applicant will really have a passion for charity, supporter care and bringing a creative spark and enthusiasm to fundraising events. This is a fantastic opportunity to work within a team, developing key skills and driving the position forward. You will be responsible for building and nurturing excellent relationships with all donors throughout the hospital’s catchment area, including a diverse range of volunteers, community groups and small businesses. You will lead on key fundraising events throughout the year and support the Deputy Fundraising Manager with their yearly key event. This will include presenting to community groups and working within the Trust with key wards and departments.
Supporter Care
- To be the first point of contact for the charity.
- Maintain relationships through regular contact with donors throughout their donation and fundraising journey.
- Contacting donors to increase value of donations, retain donors and reactivate lapsed donors.
- Make improvements for supporter care.
- Developing own skills in tailoring the supporter journey.
- Create compelling content for supporters . Working together with the communications team and the charity team to deliver these messages.
- Develop ideas and opportunities to grow supporter relationships based on donor trends, giving analysis and donor feedback.
- Building connections with our supporters and wider community.
- Support in growing the number of supporters playing the hospital lottery.
Event & Fundraising Support
- Act as a dynamic presence, leading and recruiting volunteers, community groups and small companies to organise fundraising events.
- Inspire individuals to take up personal challenges to raise funds.
- Develop and share new fundraising opportunities.
- Support with key fundraising appeals and events.
- Working with the communications team lead on marketing materials.
- Own a portfolio of events in the community targeting key audiences at weekends and evenings as required by the role. Working closely with the charity assistant to deliver these.
Our Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Travel between hospital sites may be required.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post
Supporter Care
- To be the first point of contact for the charity building relationships with our supporters phone, email and letter in a professional manner.
- Maintain relationships through regular contact with donors throughout their donation and fundraising journey.
- Contacting donors to increase value of donations, retain donors and reactivate lapsed donors.
- Make improvements for supporter care, including ongoing communications to include delivery of Charity appeals and messaging.
- Developing own skills in tailoring the supporter journey.
- Create compelling content for supporters including regular newsletters, Website, Intranet, posters and social media posts. Working together with the communications team and the charity team to deliver these messages.
- Develop ideas and opportunities to grow supporter relationships based on donor trends, giving analysis and donor feedback.
- Building connections with our supporters and wider community.
- Support in growing the number of supporters playing the hospital lottery.
Event & Fundraising Support
- Act as a dynamic presence, leading and recruiting volunteers, community groups and small companies to organise fundraising events on behalf of the hospital.
- Inspire individuals to take up personal challenges to raise funds.
- Develop and share new fundraising opportunities.
- Support the Deputy Fundraising Manager with key fundraising appeals and events.
- Working with the communications team lead on marketing materials in the community, including internal communications (The Week), social media, community magazines and publications.
- Own a portfolio of events in the community targeting key audiences at weekends and evenings as required by the role. Working closely with the charity assistant to deliver these.
- Support Charity Assistant with internal stalls, cakes sales and bucket collections.
Administration
- Keep up to date and accurate records of income and activities, ensuring all communications are recorded on the database.
- Manage the on line giving pages and maintain communication with those page holders.
- Provide data and information about fundraising activities, supporters and potential new opportunities.
- Support on Light up a Life across both sites
- Work with the Deputy fundraising Manager and Charity Assistant to co-ordinate the Give a Gift appeal across both sites
- Support on all fundraising activity, internally and externally, ward visits, cheque presentations and gift in kind donations.
- Producing data related to fundraising activities and donations on a quarterly basis or as required.
- Accurately record supporter information on our database (Harlequin) including all communication with supporters.
- Thank donors in a timely manner, keep thank you letter content up to date and tailored to specific supporters where required
- Fulfil supporter requests for fundraising materials.
- Maintaining and building our keep in touch agreed supporters.
Working with peers
- Understand the organisation, its agreed systems and working procedures (Communications, Supplies and Finance for example).
- Working on briefs, appeals, assigned projects and tasks with other Charity Team members.
- Keep track of assigned projects and tasks so as to ensure that promises to supporters are met at all times.
- Ensure a positive and proactive working relationship with team members at all times, as well as within the broader Trust environment.
Other
- Highest standard of honesty and personal integrity at all times.
- Attend team meetings and other cross-departmental meetings.
- Undertake any other duties as may be reasonably requested by more senior staff and senior representatives from other functions within the organisation as a part of the role.
- Promote development activities to Hospital staff at all levels and foster positive working relationships across the organisation.
- Where necessary, ensure the safe collection, transportation and depositing of donations made on or off site in accordance with standard procedures.
- Ensure that all written communication and materials produced comply with corporate design standards and appropriate legislation (e.g. style guides, document templates, legal wordings, charities legislation requirements etc).
- Must be presentable and professionally dressed in accordance with departmental guidelines and appropriate to the event in which attending.