Job Description
Job Title: Service Administrator (Temporary Role On a 12 Month Basis and Likely To Go Permanent Thereafter)
Basic Salary: £23 000 Per Year
Location: Ringwood, Hampshire
Shift Pattern: Mon - Fri / Days (Work From Home Half Of The Week / Must Be Commutable To Ringwood)
Benefits: OVERTIME + WORK FROM HOME + FLEXIBLE WORKING + 33 HOLIDAYS + PENSION + TRAINING + DEVELOPMENT + PROGRESSION + HEALTH CARE + ADDITIONAL BENEFITS
Work From Home / Flexible Working half of the week but you must be commutable to the Ringwood office.
The Company:
This company are in the design and manufacturing industry.
A new and exciting opportunity has arisen to work for a company with a fantastic track record in the training, technical development and retention of their staff. A great company to work for who provide a very competitive package for a days role and very popular among candidates.
Purpose:
First point of contact for our customers dealing with numerous incoming queries & providing accurate reports. The ideal candidate will be looking to continuously improve the quality, efficiency and effectiveness of services offered. A proactive and forward-thinking approach is required with a hands on and can do attitude.
The Role & Responsibilities:
- To be the first point of contact for customer service calls
- To log and process service requests received by telephone or email
- To regularly update job status on internal / external computer systems
- To efficiently deal with internal departments / customer and contractor queries
- To assign completed jobs to ‘Completed’ status on the computer system
- To update customers web-site systems with job status / estimated time of arrivals for contractors / contractors return to fit parts if required
- Produce daily reports on customer job status’s for both internal / external distribution
Benefits:
- A great management team who value their staff and bring out the best in you.
- One of the best training packages around, giving you the skills, knowledge and expertise, you need to be successful in all aspects of your role.
- A role in a stable, secure and forward thinking company
- Development & progression
- Flexible Working / Work From Home
- Many added benefits to the role
If you are interested in this role and a suitable candidate, please apply with an up to date CV or call the team on 01138 331786 for more info.
** You must be eligible to live and work in the UK to be considered for this role**
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends
Work Location: One location
Reference ID: RW9080