Job Description
Role Responsibilities
- Assist the General Manager in organizing, planning and implementing the Visitor Centre strategy.
- Delivery of all Visitor Centre experience including visitor welcome and brewery tours covering the history of the famous brand and the brewery, brewing process, ingredients, and packaging operations within the tour.
- Coordinating operations and tour guides.
- Supervise, coach and motivate staff.
- Drive Visitor Centre sales.
- Support recruitment process and team training and development.
- Continual information gathering on the heritage of Tennent’s and the brewery and modern-day operations; disseminating information to Tour Guides to include in brewery tour content.
- Monitoring and evaluating the quality standards of the whole Heritage Centre experience including tour delivery and customer feedback.
- Overseeing stock ordering (kegs, bottles, cellar gas, masterclass items) and cellar management ensuring supply of stock as required for all operations including brewery tours, events, etc.
- Responsible for high standards of health & safety, hygiene, customer service.
- Ensure effective operation of the business and the satisfaction of our customers.
- Contribute to initiatives to develop business, improve staff skills and guest satisfaction.
- Support sales growth.
- Control costs and achievement of margins.
- Ensure staff training is delivered to ensure the highest possible service to our guests.
- Support on the induction, training, and development of the Visitor Centre team.
- Operating the booking system to take and update reservations for the brewery tours and events and providing cover for the Visitor Centre Reception.
- Process bespoke and private bookings.
- Support the promotion of the Tennents Visitor Centre including representation at external events.
- Hosting corporate and leisure / party groups within our events space.
- Serving drinks and ensuring bar operations are delivered efficiently within the Tennent’s Visitor Centre Bar.
- Contribute to development of sales through use of online resources, developing partnerships and generating new leads for bookings of tours, events, and retail sales.
- To ensure that daily shift briefings are carried out with all staff.
- To ensure that customer complaints, reviews and feedback are handled correctly and to the customers satisfaction, escalating to Visitor Centre Manager when required.
Skills & Experience
- Extensive experience working within a bar environment.
- Supervisory and coaching skills and ability to motivate the Visitor Centre team to achieve high standards of service delivery.
- Knowledge of different beer styles, brewing process and production is desirable.
- First class customer service experience and previous experience in service industry.
- Self-motivated, pro-active, and willing to take responsibility for all Tennent’s Visitor Centre operations.
- Confident, personable, and engaging when speaking in front of groups.
- IT skills and experience in using booking systems, social media applications, email, and other IT resources.
Interviews will take place after the application is closed on 30th May.
Job Types: Full-time, Permanent
Salary: £24,000.00 per year
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Bar management: 1 year (preferred)
Work Location: In person
Application deadline: 30/05/2023
Reference ID: TVCASSISTANT