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The Royal Air Force Medical Board at RAF Henlow are recruiting for a dynamic and resilient individual to take up the role of Medical Administrator. We currently have a vacancy within the department to carry out administrative tasks in support of the Aviation Medicine Clinical Services (AMCS) output.

This position is advertised at 37 hours per week.

Part-time employment can only be supported when two suitable candidates wish to participate in a job-share scheme.

The successful candidate will be expected to undertake a variety of administrative tasks such as:

• Management of a new patients referral through the electronic Medical Information System (DMiCP) and allocation to an appropriate clinician as required.
• Liaising with patients and Defence Primary Healthcare Medical Centres to arrange medical appointments at the AMCS.
• Deal with any queries that arise, passing to the clinical team as appropriate
• Respond to telephone enquiries appropriately.
• Ensure all patients and visitors to the RAF Medical Board & AMCS are received in an appropriate manner, including the issue of identity passes and delivery of a building specific Health & Safety brief.
• Perform administrative tasks as necessary including photocopying, faxing, scanning, data processing and database management in support of the operational functions of the AMCS.

Essential: IT Literate – MS Office Skills

Excellent communication skills

Be prepared to work as part of a team

Maintain patient confidentiality.

An applicant should:

Be prepared to work within a larger multidisciplinary team, including providing cross-cover of other positions in times of leave or other absences (sickness, compassionate etc)

Be able to communicate effectively via telephone, email and during face-to-face discussions with patients, Consultants and visitors.

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together
• Leadership

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service
• Working Together

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension
• 25 days Annual Leave initially (increasing annually to max total 30days)
• 6 month probation period.

The post does not offer relocation expenses. The post does not offer relocation expenses (move of home, excess fares or temporary transfer)

External recruits who join the MOD who are new to the Civil Service will be subject to a six month probation period.

Please note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.”

“MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected]

Job contact :

Name :
Craig Taylor (Practice Manager), Bev Thompson (Department Lead)
Email :
[email protected]
Telephone :
014628515157614

Recruitment team :

Email :
[email protected]