Post Details
Full time.
Open ended.
The closing date for applications is midnight on Sunday 19 February 2023.
Interviews are expected to take place on Thursday 02 March 2023.
There is an expectation that work will be undertaken in the UK.
This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.
The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.
The Post
The Admissions Officer will work within the Admissions and Access team which is part of Student, Academic and Corporate Services. Admissions and Access provide a professional admission service, responsive to customers and stakeholders and are committed to excellent service delivery by:
- providing an exceptional applicant experience to a high number of applicants each year for different modes of study including access, undergraduate, postgraduate taught and research, study abroad, international exchange, CPD and flexible learning
- meeting key performance indicators, particularly application and offer-making response times
- engaging and working in partnership with professional services and the academic community
- being responsive to the global market place and regulatory requirements
The post-holder will be required to work to the highest professional standards and to contribute to the delivery of the Strategic Plan. The Admissions environment changes rapidly and any successful candidate will be required to have an open and positive attitude to change. The post-holder will report to the Admissions Manager.
Description of Duties
Customer Service
- Provide an exceptional applicant experience from the first point of enquiry to enrolment
- Be a positive and proactive member of a customer-focused team with a willingness to undertake additional duties during busy periods
- Explain complex processes to those who are not familiar with them with and for whom English may not be their first language, with a good level of cultural awareness
Admissions Processing
- Assist the Admissions Manager and Head of Admissions in delivering all aspects of the admissions process
- Responsible for reviewing applications, making decisions, issuing offers, dealing with applicant replies and processing confirmation decisions as well as issuing relevant scholarships
- Assess applicant information and accompanying documentation against set criteria and using a range of resources to aid decision-making, including ECCTIS (NARIC), UCAS, UKCISA and UKVI
- Using the University’s record system (SITS), record decisions and other data with a high level of accuracy which is required for statutory reporting
- Work with a high level efficiency, meeting agreed turnaround times and performance targets
- Deal with sensitive, private and confidential information in a professional manner adhering to relevant legislation including Data Protection
- Prepare and issue files for a Confirmation of Acceptance on the UKVI Sponsorship Management System with a high degree of accuracy allowing international students to apply for a student visa
General
- Respond to enquiries from prospects, applicants, parents, teachers and advisors, providing informed guidance and advice, viamultiple communication channels including daily live chat
- Undertake business process review as required, both independently and as part of a team
- Participate in marketing and student recruitment events, e.g. Open Days and Applicant Visit Days which will require some weekend and evening working
- Work in partnership with other professional service teams, faculties, international agents and university partners, including QS and INTO
- Any other duties required
Essential Criteria
- Demonstrable experience of providing a highly responsive and professional customer service
- Demonstrable evidence of performance delivery against targets
- Educated to Scottish Higher/ Higher National level
- Knowledge of a student record system, preferably SITS
- Understanding of current issues in Higher Education
- Excellent organisational skills
- Excellent communications skills, both written and verbal
- Ability to work under pressure, meet deadlines and continually re-evaluate priorities
- Ability to work independently and as part of a team
- Ability to work occasional weekends and unsociable hours
Desirable Criteria
- Proactive in making improvements to existing processes with a positive approach to change
- Knowledge and understanding of school and post school qualifications from across the UK, EU and globally
- Knowledge of UKVI regulations and Tier 4 student visas
- Knowledge of the academic portfolio offered at the University
- Knowledge of tuition fee assessment
- Previous experience of admissions requirements for international applicants
- Experience of using a variety of digital communication channels
About Us
Communications, Marketing and Recruitment encompasses: Corporate Communications, Media Relations, Internal and Corporate Communications, Public Affairs, Marketing, Web and Digital Media, and International, UK and European Student Recruitment, and Admissions and Access.
In delivering the strategic priorities of the University, we support the enhancement of the University’s reputation for excellence in the student experience, teaching and learning, and high-quality research with global impact.
The Directorate provides a wide range of services to internal and external stakeholders and works closely with the University’s senior management team and across all faculties and professional support services. By adopting an integrated holistic approach to our work, we ensure the University’s strategic messages are effectively conveyed and understood by our stakeholders across all communications platforms.
The University
The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions and helping to shape society. Stirling is 4thin Scotland and 43rdin the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021). Interdisciplinary in its approach, Stirling’s research informs its teaching curriculum and facilitates opportunities for knowledge exchange and collaboration between staff, students, industry partners and the wider community.
The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 10 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.
More than 17,000 students study with the University of Stirling globally, with over 120 nationalities represented on its scenic central Scotland campus alone. The campus – also home to 1,700 staff – has its own loch and castle, and a recent multi-million-pound redevelopment has delivered modern, flexible, and digitally connected study and social spaces at the heart of campus, including enhanced student support and retail and catering outlets.
The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019). Stirling is Scotland's University for Sporting Excellence and its recently redeveloped world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.
As a signatory to the £214 million Stirling and Clackmannanshire City Region Deal, the University is driving productivity and inclusive growth across the Forth Valley, and beyond. Through pioneering collaborative solutions to global challenges, researchers are putting innovation, skills, and partnership at the heart of a sustainable economic recovery.
www.stir.ac.uk@stiruni
Job Reference: SERV01625