
IT Support Technician
Id Job: 316a784
Id Job: 316a784
Responsible to: IT Service Desk Manager
Direct reports: None
Location: ShelterBox HQ, Truro, Cornwall
Role purpose:
ShelterBox is striving to deliver an outstanding information systems and technology service that will maximise our fundraising and operational capability. The IT Support Technician role provides support to the IT service users throughout the organisation and oversees the technology infrastructure that is the foundation to providing an efficient, flexible and secure IT Service.
Who are we looking for?
The role of the IT Support Technician will be to provide IT Support and act as first point of contact for ShelterBox IT users for the reporting of problems and issues with PCs, Networking and Telephony and to identify the most appropriate approach to resolving the problem/issue.
You will build strong relationships with all information technology users and teams enabling them to maximise their use of technology and systems throughout the whole organisation.
The ideal candidate will have good organisation, IT support and communication skills that will drive organisation efficiency, support the implementation and maintenance of information technology and systems that make a real difference both to the way we engage with our supporters, and deliver aid to our beneficiaries.
Main Role & Responsibilities to include but are not limited to:
Other responsibilities