Job Description
ABOUT LEAP
LEAP Legal Software is a multinational Legal Tech company that develops integrated productivity solutions for the legal profession including practice management, case management, document management, accounting, and legal publishing, as well as client and lawyer collaboration tools.
LEAP has more than 600 employees in offices throughout Canada, the United States, Australia, the United Kingdom, Ireland and New Zealand. LEAP supports the software needs of more than 25,000 law firms and has more than 10,000 firms using its flagship cloud product, LEAP.
LEAP will provide you with the best training, equipment, mentoring and support that we are capable of to optimise the chances of you being successful. But being successful in this role depends on you.
We employ people who can get things done and will appreciate being part of an accountable, high-performance culture.
THE ROLE
We are seeking a P*artner* Relationship Coordinator to join our fantastic Transitions department based out of our Twickenham office. The role exists to ensure world-class standards are delivered via the LEAP Partner Network through maintaining and providing support and guidance to our external consultants.
Working Pattern & Location
08:30 – 1700 Monday to Friday, Twickenham Office.
Hybrid working pattern - 3 days office based and 2 days home based.
Requirements
WHAT YOU WILL BE DOING
- Managing the day to day relationship between LEAP and our LEAP Certified Consultants (LCC’s)
- Onboard & certify new LEAP Certified Consultants
- Ensure that all external consultants meet implementation quality standards
- Provide ongoing & ad-hoc training to LCCs when required, including producing and maintaining training videos
- Visiting clients for reimplementation or additional training following failed implementations
- Act on feedback from Head of Implementations and other areas of the business with regards to LCC performance.
- Revising Partner Network processes to improve client & consultant experience
- Maintain Partner Network (LPN) documentation, policies and procedures (for both LEAP staff and LCC’s)
- Maintaining product knowledge
- Assisting with the onboarding of non migration firms
WHAT WE NEED FROM YOU
- Demonstrated organisational and time management skills, as well as the ability to meet deadlines.
- Excellent communication skills and an ability to listen, understand and recommend solutions within the scope of the software and Partner Network role.
- Demonstrated ability to work under pressure and be flexible and adaptable in a changing environment.
- Ability to work both autonomously and within a team environment.
- Self-motivated to innovate within the job and look for new opportunities both within the team and the Partner Network.
- Experience in a client-facing role.
- Knowledge of the LEAP product would be considered a benefit, although not essential.
Benefits
WHAT YOU WILL GET IN RETURN
On top of a competitive salary and bonus, we also offer an excellent benefits package:
- A fantastic culture - open communication, quarterly strategic briefings collaborative
- LEAP pay 8% of your salary into your pension
- Private Health Insurance, including Optical and Dental
- £50 a month gym contribution
- Life Insurance cover
- Employee Assistance Program
- Professional Development Fund - £500 yearly learning allowance to grow & upscale your career
- Parental leave
- PerkBox Membership
- Cycle to work scheme
- Large, modern offices conveniently located next to Twickenham station
- 25 days holiday (plus 8 bank holidays)
- Work Anniversary Rewards
- Paid time off to give blood
- Volunteer Day – We offer 1 day per year for a charity of your choice
OTHER GREAT PERKS
- Hybrid working model
- Latest equipment for you to be successful when home working
- Free healthy breakfast, light lunch, and snacks
- A dog friendly office
- Regular socials. We love a good party!
Don’t just take our word for it that LEAP is a great place to work, check out what our amazing LEAPsters have to say; Visit Life at LEAP & LEAP on Glassdoor.com
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At LEAP, we care about what we do and the people we work with._
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We continually improve to be the best._
We NEVER EVER GIVE UP!
At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify
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PLEASE NOTE: If you are viewing this advert via an external job board, only applications submitted via our careers page will be considered. https://www.leap.co.uk/opportunities/ If you have not heard from us within 2 weeks of your application, you have not been successful on this occasion. Thank you for your interest in LEAP._
Job Type: Full-time
Salary: £30,000.00-£33,000.00 per year