Voice Recording Engineer
London
As a Barclays Voice Recording Engineer, you will be working with a team of internal and external partners to ratify vendor voice recording solutions to confirm they meet the business needs, governance standards and overall Barclays network strategy. This is an exciting opportunity to be part of the Networks and Voice (N&V) as one of three strategic pillars delivering a bank-wide transformational programme in line with Barclays Transformation Agenda across Core Networks, Service Management, and Enterprise Tools.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Certifying vendor solutions to ensure they meet the business needs and complying with Barclays security standards
- Creating of technical High-Level Design (HLD) and Low-Level Design (LLD) standards documentation
- Being part of a team that acts as Technical Authority for banks voice recording infrastructure
- Reviewing and approving deployment documentation and vendor spends
- Certifying vendor software releases
- Managing product lifecycle to ensure end of support dates do not impact firms voice recording estate
- Working with Infrastructure partners to prioritise work as required
- Proactively engaging stakeholders and end users to receive feedback and ensure requirements and expectations are achieved
What we’re looking for:
• Expert knowledge of Verba VFC platform and Storage platforms
- Solid experience in creating documentation and diagrams
- Experience integrating voice recording platforms to Cisco, Teams, and IPC
- Experience of working on voice recording platforms in the financial services industry
Skills that will help you in the role:
• Solid understanding of Nice NTR recording platform
- Experience designing cloud recording platforms
- Good experience troubleshooting voice recording issues
- Previous experience working in a team
Where will you be working?
In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.
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