Job Description
Who are we?
ComXo are the leading UK provider of global switchboard support services and are the voice of 200 plus professional services firms across the city of London and beyond.
We combine passionate and experienced people with innovative and bespoke technology and problem solving, to deliver a seamless communication experience.
At our core we value Politeness, Professionalism, Proficiency and Personality these are called our 4P's.
Why ComXo?
Our ComXo team are committed, passionate and creative individuals where each one of us plays a role in delivering an exceptional client experience. As a Trainer at ComXo you will play a key part in ensuring our new employees are supported from the very start delivering our inductions as well as identifying new ways to upskill our existing team.
We have a fun and engaging environment where investment in people is at the forefront of what we do. Celebrating success is important to us so we have hero of the month and regular awards – outstanding performance doesn’t go unnoticed!
What you will be doing
As a Trainer at ComXo the purpose of this role is to deliver inductions and training in all ComXo systems and processes, carrying out post training assessments as well as regular training needs analysis. You will focus on the long-term improvement of skills, enabling employees to fulfil their potential as well as designing and delivering appropriate and up to date training solutions.
Reporting directly into the Training Manager this role offers someone the opportunity to really shine and put their own stamp on things. We understand that variety is important so as well as inductions you will be delivering performance coaching where you will support with live call taking and create tailored development pathways.
If creativity is your thing, then you will be able to fully design and develop E-Learning content as well as all training material.
What we are looking for:
- Experienced in the planning and delivery of training
- Experience of conducting Training Needs Analysis
- Experience of using a Learning Management system is desirable but not essential
- Strong presentational and organisational skills
- Someone who demonstrates the 4P’s
What’s in it for you?
- A competitive salary
- Fast paced contact centre environment with a real buzz, where we celebrate success!
- We work hard but we know how to have fun too; we have monthly townhalls (with free food) and regular social events.
- Fancy a morning brew? We have that covered! Tea & coffee is provided
- Free on-site parking
- Employee referral programme – earn up to £1000!!
- Work life balance is important to us, so we offer hybrid working
- Life Assurance from day 1 so you are protected too
- Employee Assistance Programme to help and support with life!
- Healthcare - looking after your wellbeing!
- Pension
- 23 days holiday rising to 28 days with length of service (plus bank holidays)
Job Types: Full-time, Permanent
Salary: £29,000.00-£33,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Wellness programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
Work Location: Hybrid remote in Slough