Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Technical Development Manager
We’re hiring a Technical Development Manager to lead our team of software developers to successfully deliver improvements to our core applications enabling our people to provide an exceptional service to our customers.
If you’re looking for an organisation where your contribution makes a difference and matters, look no further!
Contract: Permanent
Working hours: Full time, 35 hours
Salary: £72,000
Reporting to: Business Applications Manager
Location: London, E14 9SR - our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
Purpose of your role
Leading by example, you’ll use your technical know-how to build capability within your team. You’ll be responsible for the overall quality of solutions as well as the productivity of the team. Through coaching and supporting them every day, you’ll provide challenge and support to help individuals achieve their objectives and enhance their knowledge and skills. You’ll be hands on writing code, supporting your team and working across sprint teams to plan and deliver on agreed release and sprint goals.
You’ll also build a relationship with counterparts working for our managed service provider, as well as broader internal stakeholders - ensuring our developers can work seamlessly with others so that everyone succeeds and learns together.
How we’ll measure your success
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Delivering enhancements to applications that meet the expectations of our stakeholders
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Ensuring your team are delivering objectives within agreed timeframes
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Your ability to form and maintain productive working relationships with our partners and suppliers
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Your contribution to technical planning and governance
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Your teams your contribution to scrum activities – from release planning to review
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Your ability to co-ordinate work across development, DevOps and other IT functions
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The extent to which developers are learning and expanding their skill sets
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Your ability to convey ideas to a variety of audiences – technical and non-technical alike
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Effectively following established processes and implementing process improvements
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Meeting or exceeding objectives that have been agreed with your manager and your contributions to our commitment
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How you’ve lived our values and demonstrated the behaviours we expect of
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everyone every day
You’re accountable for…
Our customers - our resilience - our people – our reach and impact
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project teams to provide technical steer, estimates and identify potential challenges
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Being a go-to person for technical queries about our applications
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Working with Microsoft Visual Studio Team System (VSTS) to manage source code,
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covering the applications’ lifecycle
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Ensuring your team are making valuable contributions to scrum activities
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Working collaboratively to assess the potential impact of a range of Leading and managing the delivery of enhancements across all our core applications
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Working with your team to overcome technical challenges and removing blockers
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Promoting a culture of knowledge sharing and learning
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Ensuring your team are meeting the quality requirements as outline in the delivery lifecycle
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Ensuring your team members are agreeing and recording the appropriate hours and story points of development time
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Working with the wider Applications management team as well, broader IT teams, architects, administrators and the team leader to address daily issues
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Working with different solutions
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Taking responsibility for delivering on your individual and team objectives in line with our values
Your experience includes…
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Previous line management experience – driving performance through team.
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Broad experience of creating codes and development frameworks across a range of applications, with advanced expertise in relation to at least one of Dynamics CRM, Azure or SharePoint Online
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Considerable success as a software developer working with a range of technologies in partnership with 3rd party suppliers
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Working with business users to deliver on their requirements – you’ll need to understand clearly what your customers are using the systems for.
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Test driven development, unit testing and continuous integration
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Providing accurate estimates against organisational requirements relating to cost and development tasks.
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Leading teams working in an agile development environment – using scrum methodologies.
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Having experience of continuous integration – relevant systems would include TeamCity and Octopus.
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Having experience of test-driven development would be desirable - relevant ideas and frameworks would include Nunit, MSTest and Specflow.
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Source control and configuration management.
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Having knowledge of VSTS, NServiceBus and Microsoft Entity Frameworks.
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Refactoring to object-oriented design, patterns and principles.
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Creation of user interfaces using modern web and/or Windows libraries and frameworks.
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Relational database design, SQL, database patching and rollback.
Desirable but not essential…
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Holding a current developer's certificate
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Having extensive Microsoft development experience in C# -
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Good knowledge of best practices for .NET development
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messaging, especially MSMQ
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Rest services
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relational databases
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knowledge of PowerShell
Why Financial Ombudsman Service?
Our people are the most important part of delivering our purpose. If it wasn’t for their amazing efforts, ideas and commitment we wouldn’t be able to make a difference that we do today. So, we offer an attractive, competitive salary and flexible benefits to suit them.
Here’s a list of some of the many benefits and perks you can get for working with us:
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25 days holiday entitlement, with the option to buy extra or sell days
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Generous pension
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Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
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Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
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Employee Assistance Programme
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Extensive opportunities for personal and career development
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Free tea and coffee
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Fully equipped on-site gym open 24 / 7 (London office only)
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Extensive Well-being resources including on-site therapists (London office only)
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Beautiful and bright London office looking over the Thames and near to mainline stations
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Our Coventry office is 2 minutes’ walk from the main station
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Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
How do I apply?
Upload your CV by clicking the ‘Apply’ button. . Applications need to be submitted by 23:59 on Sunday 26th March 2023
A full job profile is available on request and will be provided to candidates invited to interview.
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [email protected] and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!
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LinkedIn: Financial Ombudsman Service
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Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us
Good luck with your application!