Job Description
The role of the Corporate Receptionist is to tailor and deliver a five-star customer journey in the building for all the visitors and occupiers. You will be the first point of contact for all the team members, visitors and occupiers.
As a Corporate Receptionist, you will be expected to be intuitive in your service approach and able to communicate effectively with internal and external clients adding value to the role and the business with innovative ideas and initiatives. The success of the role relies on building strong relationships with the occupiers, their visitors and other internal stakeholders, tenants and contractors.
The role also requires you to work together with other service providers on site embracing a one team approach, specifically the security team. In this role you are expected to use your own initiative to continuously improve the service delivery to ensure the highest levels of customer service are achieved. You would be expected to create a culture of excellence that delivers a world class service for our clients and supports the building vision and values.
Skills and Experience
- Has held a corporate receptionist role in a 5-star hotel or members club for at least 2 years.
- Excellent customer service skills.
- Experience in developing a strong sense of community, be able to give examples of engagement with clients, occupiers and local businesses.
- Multi- tasker who can take ownership of their role and duties.
- Well-presented and immaculately groomed at all times. All staff are required to wear a uniform.
- Ability to work under pressure.
- Able to communicate in a calm professional style.
- Excellent command of the English language
- Excellent telephone manner and interpersonal communication.
- Reliable, Flexible and adaptable attitude to work.
- IT Literate in MS Office Suite (word, excel and outlook).
Job Type: Full-time
Salary: £28,500.00 per year
Benefits:
- Company pension
- Employee discount
- Private medical insurance
- Referral programme
Schedule:
- 10 hour shift
- Monday to Friday
Experience:
- 5-star Front of House: 2 years (required)
Work Location: One location
Reference ID: LSC01