Job Description
We're looking for hard-working and efficient individuals to join our customer service and catering team, at the front line of our organisation.
Our Customer Service team work across the admission, retail and catering side of the Charity - there will be the opportunity for you to specialise in a particular area depending on your skillset.
Our Customer Service team are essential to the delivery of our high quality visitor experience - from the moment our customers step foot in the building, to enjoying refreshments in the café and as they exit through our science shop after their memorable day.
Full applicant pack and recruitment portal: www.winchestersciencecentre.org/vacancies
When you are ready to apply, please click to go to our recruitment portal.
https://app.staffologyhr.co.uk/recruit/application/apply.aspx?cid=755-20997768-4FDC-4C0F-A6FD-0348D8F832B7&VacancyID=23592-251B269F-4001-4BEF-A0C9-E1D3F434C625
Line manager Café, Retail or Weekend Manager
Working pattern 17 hours per week (0.45 full-time equivalent). These will normally be the hours of 08.30am to 5.30pm, Saturday and Sunday with half an hour each day for lunch. There will also be overtime options available in peak periods such as school holiday days. In addition, overtime is also available for evening events held at the centre. A rota is usually available a month in advance.
Salary £8, 771 per annum (£9.92 per hour)
Location Winchester, SO21 1HZ.
Annual leave: 112.2 hours (approx. 13 days) including a pro-rata entitlement to bank and public holidays. (Based on a FTE of 25 days plus bank holidays). We also run a scheme for buying and selling holiday. Please note, the post holder is expected to work bank and public holidays.
The role
The customer service team are multiskilled across the experience offer. There are also opportunities for specialisation in specific areas of interest within the team if desired.
As part of the Customer Service team, you will be supporting the admission, retail and catering side of the organisation. Duties include welcoming customers, preparing food, stocking the café and shop and serving customers in an efficient and timely fashion to maintain a steady flow through the entrance, café and Science Shop.
Under the direction of Supervisors and department managers, you will be responsible for maintaining high standards of customer service. This includes undertaking frequent checks of all customer facing areas across the centre to ensure they are at their best; such as the exhibition floor, picnic tables and toilets as required.
Flexibility is essential as Winchester Science Centre relies on a small team of dedicated individuals working closely together to support and develop the organisation, so occasional additional support duties will be required in other areas of its business.
Person specification
We would like the right person to have:
- A flexible and hardworking attitude
- A high attention to detail and ability to see the Centre through the customers eyes
- The ability to work in a fast paced environment with ability to keep up the pace whilst maintaining high standards
- The ability to take own initiative
- Be adaptable to new offers and situations that may arrive
- Have a dedication to always delivering their best
It would be great if you also had:
- Experience in a catering/café environment
- Hygiene certificate(s)
- Experience of cash handling
Key responsibilities
Admissions
- Providing a great welcome experience to adults and children
- Being able to effectively and efficiently explain the centre to customers
- Able to upsell planetarium shows to customers
- Be confident in the offer and at all times being level headed and in control of the customer interaction
Café
- Providing timely and friendly service to customers
- Basic food preparation, including paninis, jacket potato and soup
- Maintaining a clean and functional working environment in line with health and safety legislation at all times
Science Shop
- Advising customers on purchases
- Ensuring a smooth and efficient payment experience
- Being proactive and maintaining adequate stock levels within the shop, making sure these are in a well-dressed manner to maximise sales
Visit our website for the full job spec, key responsibilities and person spec.
www.winchestersciencecentre.org/vacancies
When you are ready to apply, please click to go to our recruitment portal. https://app.staffologyhr.co.uk/recruit/application/apply.aspx?cid=755-20997768-4FDC-4C0F-A6FD-0348D8F832B7&VacancyID=23592-251B269F-4001-4BEF-A0C9-E1D3F434C625
You will simply need to create an account, answer a few questions, and then upload your CV and cover letter.
If you have any other questions please do not hesitate to get in touch with Laura Ollis (Head of HR) to arrange an informal phone call with one of the Experiences team by emailing Laura Ollis (see website for email address) or telephone 01962 863791.
Please do not apply via Indeed as your application won’t be considered. No recruitment agencies, thank you.
Job Types: Part-time, Permanent
Salary: £7.30-£9.55 per hour
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
- Wellness programme
Day range:
Shift: