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• Support the Operations Excellence Community (OEC); taking ownership for the global project tracker, engagement with global functions on project plans and ensuring strong project delivery governance into hotels.
• Chair the EMEAA Operations Forum; ensure engagement and feedback from operators around the region, influencing functions to align with EMEAA needs with delivery outcomes.
• Work with a diverse group of stakeholders, focusing on the delivery of global and regional projects and initiatives into IHG hotels while coordinating alignment across the regional operations teams.
• Work with the Operations Support team to provide advice and operational guidance on key projects and initiatives.
• Monitor hotel impacting projects, guiding project teams through the relevant ‘Hotel Ready’ stage gates and ensure effective implementation for hotels.
• Support project teams to complete all relevant ‘Hotel Ready’ documentation, including guidance on how best to document their projects for corporate operational teams and hotel audiences.
• Support the management of the Global Project Tracker, which shows the timing of all projects into hotels, making sure it is up to date and regularly distributed to the regions.
• Support with the planning and delivery of the Operation Excellence Community (OEC) meeting and the EMEAA Operations Forums.
• Identify areas of opportunity to drive performance through analysis, seeking a clear understanding of the root cause while offering recommend solutions.
• Work closely with Global and Regional operations leadership teams to help identify and implement best practice across IHG.
• Support the EMEAA Operations Excellence team, driving the agenda and identifying key areas for focus to help drive in-year hotel performance.

• Guest experience related Hotel Metrics
• Global Project Tracker
• EMEAA Operations Forum
• EMEAA Operations Update call
• Operation Excellence Community meeting (OEC)
• Tactical Solve Programme
• Delivery of EC priority projects
• Overall delivery of Performance, Insights and Operations Support annual strategic plan
• Technology delivery into hotels

Education

• Bachelors degree preferred, but not essential

Experience

• Experience working in either corporate, consultancy or hospitality venue with a focus or exposure to operations
• Demonstrable experience in the design and delivery of performance initiatives in a complex environment
• Demonstrated experience working across a multi-national matrix organization
• Demonstrated experience of delivering complex change impacting operational and/or commercial processes
• Extensive experience working with and influencing Senior Leadership teams and executives
• Experience working in branded service delivery

Technical Skills and Knowledge

• Self-starter with high drive for results, strong problem solving and time management skills required
• Demonstrated ability to manage multiple tasks and projects with follow-through and attention to detail
• Strong communications, presentation, influencing and conflict management skills
• Cultural awareness essential for effective multi-country communications
• Experience with Microsoft Office software (PowerPoint, Word, Excel)
• Analytical mindset with strong problem solving skills