THE SCOPE
With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Customer Service Advisor (Dutch Speaker) to join its Spin7 team.
YOUR ROLE
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Communicating with customers through email, online chat, telephone, and other channels that are available
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Acknowledging and resolving customer complaints. Assess customer requirements and aim to resolve queries first time whenever possible.
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Communicating and coordinating with back offices when necessary.
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Have basic knowledge with Microsoft & profound knowledge computers.
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Maintaining a positive, empathetic, and professional attitude toward customers always.
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Upholding all procedures for internal and external communications.
YOUR PROFILE
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Fluent in Dutch (native level) and English, both written and spoken.
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Previous customer support experience (desirable but not necessary).
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Computer literate and able to multitask.
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Able to work well in a fast-paced environment.
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Able to work to targets, be self-motivated, focused and assertive
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Previous experience/knowledge of RG/AML policies (desirable but not necessary).
WHAT WE OFFER
As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer:
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the opportunity to contribute to the international development of a family company
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the chance to take part in a human and entrepreneurial adventure within a solid group
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a friendly work environment that is adapted to reaching optimal performance
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leadership by talents, values, trust, and autonomy
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the opportunity to progress and specialize with our internal mobility system
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a competitive salary package with several perks