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THE SCOPE

With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Customer Service Advisor (Dutch Speaker) to join its Spin7 team.

YOUR ROLE

• Communicating with customers through email, online chat, telephone, and other channels that are available
• Acknowledging and resolving customer complaints. Assess customer requirements and aim to resolve queries first time whenever possible.
• Communicating and coordinating with back offices when necessary.
• Have basic knowledge with Microsoft & profound knowledge computers.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Upholding all procedures for internal and external communications.

YOUR PROFILE

• Fluent in Dutch (native level) and English, both written and spoken.
• Previous customer support experience (desirable but not necessary).
• Computer literate and able to multitask.
• Able to work well in a fast-paced environment.
• Able to work to targets, be self-motivated, focused and assertive
• Previous experience/knowledge of RG/AML policies (desirable but not necessary).

WHAT WE OFFER

As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer:

• the opportunity to contribute to the international development of a family company
• the chance to take part in a human and entrepreneurial adventure within a solid group
• a friendly work environment that is adapted to reaching optimal performance
• leadership by talents, values, trust, and autonomy
• the opportunity to progress and specialize with our internal mobility system
• a competitive salary package with several perks