Jaeger-LeCoultre, also known as La Grande Maison, is a Swiss watchmaking Manufacture located in the Vallee de Joux. Founded in 1833, Jaeger-LeCoultre has been manufacturing high-end calibres for the most renowned Swiss watchmakers, and has been developing some of the finest and most iconic watches in the world.
Deputy Boutique Director - Old Bond Street
(Permanent – Full time)
HOW WILL YOU MAKE AN IMPACT?
As Jaeger-LeCoultre Deputy Boutique Director, you will play a key role representing the Maison, building and maintaining Boutique reputation by exceeding client expectations but also maximizing sales opportunities to reach budgets. Agile and resilient, you will embrace new retail services while maintaining excellent operations standards as per Jaeger-LeCoultre policies. Curious and connected, you will develop Jaeger-LeCoultre within and outside your network to recruit new clients and develop clienteling strategy. Last but not least, you will be responsible to foster team spirit and to oversee the team members to both exceed targets and achieve boutique KPIs.
Boutique Management & Team Leadership:
Assist the Boutique Director in...
- Driving, monitoring and reporting performances of the boutique and each team member with boutique routines such as Morning briefs and Coaching sessions
- Ensuring that store operations and all store procedures are perfectly followed to enable the team to perform at their very best on the shop floor
- Providing training plan and career path to your team to ensure highest level of motivations
- Acting as a business enabler for the boutique team to grow and engage VVIC clients database
Business Development:
Assist the Boutique Director in...
- Leveraging London and Mayfair district strategic positions in luxury retail to grow Jaeger LeCoultre’s business
- Participating in networking activities inside/outside of the Boutique including client events
- Bringing visibility through affinity partnership and network of contacts to boost sales and traffic
- Leading by example and develop individual relationships with clients and prospects
- Set Clienteling strategy and develop our clientele database
Boutique KPIs:
Assist the Boutique Director in...
- Achieving monthly and yearly Boutique turnover and KPI targets set by the brand
- Achieving personal targets (quantitative and qualitative)
- Delivering a flawless in store journey to clients, inspire other team members
- Managing and ensuring that Store Operations are perfectly followed (corporate guidelines)
- Ensuring highest level of service to After Sales Clients
- Managing complaints proactively
Retail & Service Excellence:
Assist the Boutique Director in
- Ensuring that the “Selling Ceremony” is respected by all team members while delivering a flawless in store journey to clients, while providing best possible clienteling activations
- Anticipating clients’ specific needs
- Striving to achieve 100% in Mystery shopping result for the Boutique team
- Acting as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community (Harrods and beyond).
- Ensuring impeccable grooming standards according to guidelines
Client Outreach:
Assist the Boutique Director in...
- Developing relationships and build a network of key contacts, build brand awareness and recruit new clients
- Participating to off-site events and clienteling activities organised by Marketing and event team
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Previous experience within a similar role and experience in managing a team would be a plus
- Complete understanding of KPI management
- CRM management
- Very good interpersonal competences and ability to interact with international clientele. Able to develop a network.
- Very good organisational skills, at ease with performance management and analytical tools
- Excellent communication skills. Fluent in English and another language is a plus.
- Passion for watches and luxury goods
HOW DO WE KEEP YOU SMILING?
You will be a significant member of the Jaeger-LeCoultre community.
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the Boutique Manager for Jaeger-LeCoultre
3rd Stage – Interview with the UK & Ireland Brand Director for Jaeger-LeCoultre & HR Mangaer (Richemont UK)