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Secret Linen Store Logo

Customer Service Advisor

Id Job: 316a354

🏠 On-site
💼 Secret Linen Store
📍 Bognor Regis, England
2 days ago
💰 21255 GBP ANNUAL

Job Description

About Us:

Launched in 2013 by sisters Molly and Harriet, Secret Linen Store, is an e-Commerce bed linen brand based on the South Coast of England. Having seen double digit year on year growth consistently since inception, we are looking for a brilliant Customer Smile Maker to join our wonderful Customer Service Team.

We currently have two warehouses (one in Sunny Bognor and the other in even Sunnier Portugal), a made to order bedding operation in Scotland, several suppliers in Europe and a team of around 20 bed makers currently working either from home or from our Bed Quarters.

About the Job

We pride ourselves on excellent Customer Service and the way that we communicate and delight our customers is what makes us stand out. Nothing is ever too much trouble. Your role is to answer the phone and respond to emails, advising customers on our blissful bedding and resolving any queries or issues.

This role will also support our returns coordinator process and ensure that returns and refunds are dealt within our promised timeframe. This will also include providing cover for our Returns Ranger when they aren't around. Our goal is that whatever the query, the outcome is always a happy customer.

This is a full-time role, and you may be the odd occassion when you are required to work the occasional Bank Holiday and/or Saturday.

This is an existing role, and you will be reporting with our Head of Customer Happiness. You will be working within a lovely small team alongside a couple of other Customer Smile Makers (Customer Service Adivsors) and our solo Returns Rangers.

Key Responsibilities:

Skills Required:

Job Types: Full-time, Permanent

Salary: £21,255.00 per year

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Work Location: In person

Reference ID: CustHappRR10123


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