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Nicholas Howard

IT Help Desk Support

Id Job: 316a354

🏢 On-site
💼 Nicholas Howard
📍 Mansfield, England
🕒 2 days ago
💰 20500 – 22510 GBP ANNUAL

Job Description

Nicholas Howard Limited are delighted to be recruiting on behalf of a client based in Mansfield, who has a great opportunity for an IT Helpdesk Support to join the team, full time, on a permanent basis working on site.

Here’s a taste of what you’ll be doing –

· To set up, install and configure hardware.

· To analyse and assist in projects that are related.

· To provide support for software and all hardware.

· To carry out scheduled operational routines as requested.

· To carry out housekeeping tasks and back-ups as requested

· To monitor the documentation relating to the configuration of systems and ensure they are updated as required.

· To liaise with suppliers regarding the purchasing of consumables and PC hardware and software.

· To create reports as and when required.

· To implement Activate & Summit parameters.

· To maintain the companies telephone systems.

· To maintain a log of all IT tickets and user requests.

· To maintain and implement IT security best practices across all IT systems.

· To monitor and respond to alerts from all monitored IT systems.

· To work within accordance with any agreed internal Service Level Agreements.

· To report to and escalate any issues where required to the IT team leader.

What we’re looking for

· You will have a strong understanding of IT Systems and Microsoft packages and a basic understanding of network infrastructure.

Job Types: Full-time, Permanent

Benefits:

Schedule:

Ability to commute/relocate:

Work Location: In person

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