Job Description
Do you enjoy helping people and providing phenomenal service? Then please read on! Working within a lively atmosphere as part of hardworking team, this role as a Service Assistant plays a core part in providing fantastic customer service.
The Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. Includes weekend shifts; to be discussed at interview (No Evenings & No Split Shifts)
The Salary: £9.60, rising in April
Duration: Fixed Term Contract until October 2023
What it's like to work here:This impressive stately home is a masterpiece of Elizabethan renaissance architecture and design. The property boasts beautiful gardens, a varied outdoor programme and a long gallery, which displays portraits on loan from the National Portrait Gallery. The Courtyard Café serves delicious homemade seasonal produce.
For more information about our property please visit www.nationaltrust.org.uk/montacute-house
What you'll be doing:Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is flawless, setting them up for an outstanding experience for the rest of the day. In this role, you’ll be working alongside a big staff team and volunteers to deliver outstanding customer service. Welcoming and admitting visitors, providing information and orientation, you'll also be working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising).
We'll also need you to promote events, offers, products and benefits of actively supporting the National Trust, and support in the delivery of these events at times throughout the year.
- Who we're looking forA can-do attitude
- Genuine enthusiasm for working with people
- Excellent customer service skills
- A willingness to learn new skills
- Ability to work well in a team or on your own
- Good understanding of the National Trust and what we do
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 31/10/23)