Job Description
We have an exciting opportunity at our Woodcote Green Daycare for a driver based in the South West London area as a full time cover driver.
At Bruce’s we unleash happiness and enrich dogs’ lives. Founded in 2008, we have become the UK’s recognised leader in a sector that is experiencing exponential growth.
Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA.
We’re fluent in dog. We go beyond ‘woof’ to a deep understanding of what makes each tail wag. We’re always striving to learn more about dogs and to care for them better. Our expertise means that we allow dogs to be dogs, and everything we do is dog-first. Dogs are our moral compass.
Our centres are divided into classes based on size and play style such as Agility Adventures, featuring agility obstacles to unlock the doggy senses and Curiosity Corner with a sensory zone and open spaces to run and play with canine companions.
Purpose of the role
The purpose of a Bruce’s Cover Driver is to ensure safe and healthy transportation of our doggy customers, to and from Daycare often at short notice to cover routes of our regular drivers and also provide holiday cover etc.
You will also be helping out in the fields to look after our Daycare dogs.
Providing enrichmonent for them in a safe and happy environment.
Key Responsibilities
- Safely transporting dogs to and from Daycare in our Bruce’s Doggy Busses
- Excellent customer service skills when talking to our customers at pick up and drop off, as many Drivers are the ‘face of Bruce’s’ for lots of our customers
- Demonstrate our Values at all times; Caring, Reliable, Positive and Passionate
- Safely loading and unloading dogs into and out of the doggy busses
- Maintaining a clean, comfortable and hygienic doggy bus (including cleaning the dogs down when it's muddy!)
- Ensure the safety of all dogs is never compromised whilst they remain in our care (leads, gates, speeding, cornering).
- Upon arrival at the Centre support the other carers to deliver all enrichment routines (including photos), contributing suggestions to improve dog behavior.
- Following customers instructions for pick up and drop off, e.g. lunches, where to leave the dog if the owner is not in, securing property.
- Bathing, washing and toweling dogs prior to drop off.
- Check each dog’s notes before dropping off for any updates to give to customers
- Ensure vehicle is roadworthy and legally compliant
- You will be the face of Bruce’s for 50% of our customers, you will have the confidence and service ability to deal with customer queries as well as explaining dog behaviour concerns at the doorstep.
Ideal candidate
The ideal candidate is someone who will love being surrounded by dogs, caring for their safe and healthy transportation to and from day care and provide our customers with outstanding service;
Previous long wheel base van experience (essential), courier multidrop (preferable)
- Someone who enjoys dogs company and be comfortable handling dogs
- Have at least 5 years driving experience and a clean Full manual UK driving license
- Be confident in working as a full time, commercial driver
- Be happy working outdoors, in all weather
- Superb customer service skills with the ability to interact face to face
- Basic understanding of dog behavior (preferred)
- Be well presented, well spoken with good communication skills
- Demonstrate that you are reliable and trustworthy
- Must be happy to have a DBS check as required
- Must work well in a team and be able multi-task, use initiative and work proactively
What you get in return
- Lots of dogs to play with and cuddle!
- Membership to LifeWorks, the world’s largest employee assistance programme
- Membership to Bravo Benefits our benefits platform to include cycle to work, retail discounts and loads more
- Subsidised uniform eg quality Welly Boots
- Plenty of pizza days, periodic get togethers and social fun (where possible!)
- Working in an idyllic, rural location
- Ongoing development
- Pension contributions
Job Type: Full-time
Salary: £21,600.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free or subsidised travel
- On-site parking
- Sick pay
- Wellness programme
Schedule:
Ability to commute/relocate:
- South West London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you happy to work outside in ALL weather ALL year round?
Experience:
- Driving: 1 year (preferred)
Work Location: One location