Job Description
About The Service
The health protection support team (formerly Test, Trace and Protect) is a service that was created to help with the global pandemic that arose in 2020 due to Covid 19. The service has expanded since then and now deals with several communicable diseases and wider health protection support work. The service is hosted by Cardiff Council on behalf of Welsh Government.
About the job
We are looking to recruit a number of enthusiastic individuals to join our team and assist in providing a high standard of customer service to our service users. The post holder will be required to contact, support & advise a wide range of citizens in relation to communicable diseases and wider health protection measures, this can be both inbound calls, outbound calls and email. You will work collaboratively with various partner organisations & advice agencies to provide a fully accessible and reactive service for our users. Ability to work from home remotely – requires strong and reliable broadband. You will be required to attend an office for training/meeting purposes as and when required, a minimum of once a month. You may also be required to work from a nominated office within stakeholder organisations. Shifts are based on a rota and may vary according to service needs. Service operational hours are 8am to 8pm, 7 days a week including bank holidays. (Currently the service operates from 9am to 5pm)
What We Are Looking For From You
The successful candidate will have experience of working in a customer focussed environment or working with communicable diseases, have excellent communication, planning, prioritisation and analysis skills. They will be an excellent team player who takes an enthusiastic and responsible approach to all tasks. You must have the ability to work under pressure and to tight timescales. The post holder must be proficiency in using IT and have experience in using customer relationship management tools (CRM).
Additional information
This post is temporary until 30th September 2023. Internal candidates who wish to apply for this position on a secondmentbasis must obtain approval prior to application using Form SEC1 (4.C.081).Requests may only be approved by the relevant Director/ Assistant Director/Chief Officer or senior nominated officer graded no lower than OM2 or in thecase of schools based staff the Headteacher / Governing Body. This vacancy is suitable for post share. We welcome applications in both English and Welsh. Applications received inWelsh will not be treated less favourably than English applications. Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post. For further information or an informal conversation, please contact Andrew Hepworth, Contact Centre Manager [email protected] or Mike Pope, Contact Centre Manager [email protected]. Due to the current COVID -19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact Andrew Hepworth or Mike Pope. Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website: Important information you need read in order to complete your application:- • Application Guidance • Applying for jobs with us • Behavioural Competency Framework Additional Information:- • Employee Charter • Recruitment of Ex-Offenders • Privacy Notice
Job Reference: RES01018
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