Job Description
Hotel Receptionist, Pay rate: £11.50 per hour (Full time)
Hotels: The Westbourne Hyde Park Hotel & The Crescent Hyde Park Hotel
Address: 51 Gloucester Terrace London W2 3DQ
Position: Immediate start - Reports to Manager
Job Objective: To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests, with the key aim of retaining and attracting new customers
Essential requirements: You must:
- have proof of right to work in the UK, able to converse in English, have basic knowledge of Microsoft Word, Excel, Outlook, flexibility to work
- Be flexible for early and late shifts
Main responsibilities
- Deliver excellent customer service, at all times
- Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail with guests, colleagues, housekeeping, managers.
- Deal with check-ins, check-outs, collecting payments and keeping records of transactions in the system.
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
- Must have multi tasking skills to be ready to help in any department.
- Miscellaneous duties as required as blow or which will be discussed if/when they arise.
Preferences: A background in hospitality industry and customer service will be preferred for the role. Also, any candidate with basic knowledge of Guestline/ Rezlynx, Opera or any property management system (PMS).
Training: Full basic-training will be provided to meet the requirements of role.
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- Contact: Waqar Ahmad - HR Manager
- Reference: Indeed/Hotel Receptionist - WHP
Job Type: Full-time
Salary: From £11.50 per hour
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Any experience as a receptionist in hotels industry especially in 3- or 4-star hotels.
Work Location: One location
Reference ID: Indeed/ Hotel Receptionist - WHP
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