Job Description
Pro currently has some exciting opportunities for Technical Analysts to join our Outsourcing teams on a permanent basis. The job holder will meet all Client service levels, deliverables and deadlines for the processing of Insurance documentation.
Pro operates a hybrid working model and this role will be working mainly from home, with travel to the Liverpool office on a weekly basis, and other hubs on occasion.
Main Duties and Responsibilities
- Processing Insurance documentation into the client systems.
- Processing tasks accurately, in an efficient manner, in line with client SLA’s.
- Ability to quality control processing work and identify anomalies and errors
- Training new members of the team and providing ongoing assistance for the resolution of queries raised by the client or members of the team.
- Dealing with clients in a professional manner over the phone or via email.
- Monitor KPIs and SLAs.
- Assisting with daily and weekly client reports.
- Attending weekly client calls.
Skills and Experience
- Strong technical skills and ability to prioritise workload to meet deadlines.
- Good working knowledge of MS Office particularly Excel at an Intermediate level is desirable.
- Understanding of principles of insurance is essential.
- 3+ years’ experience in a similar role within the insurance market would be advantageous.
- Knowledge of various classes of business, such as marine, energy and non-marine, specialty and casualty is desirable.
- Good understanding of London market systems and procedures is desirable.
- Excellent communication skills
- Maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with colleagues.
By submitting your personal data to Pro and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information, please refer to our Data Protection Policy, a copy of which can be requested from Pro HR.
Job Types: Full-time, Permanent
Salary: £22,000.00-£31,500.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Liverpool
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