Job Description
Pro currently has some exciting opportunities for Technical Analysts to join our Outsourcing teams on a permanent basis. The job holder will meet all Client service levels, deliverables and deadlines for the processing of Insurance documentation.
Pro operates a hybrid working model and this role will be working mainly from home, with travel to the Liverpool office on a weekly basis, and other hubs on occasion.
Main Duties and Responsibilities
- Processing Insurance documentation into the client systems.
- Processing tasks accurately, in an efficient manner, in line with client SLA’s.
- Ability to quality control processing work and identify anomalies and errors
- Training new members of the team and providing ongoing assistance for the resolution of queries raised by the client or members of the team.
- Dealing with clients in a professional manner over the phone or via email.
- Monitor KPIs and SLAs.
- Assisting with daily and weekly client reports.
- Attending weekly client calls.
Skills and Experience
- Strong technical skills and ability to prioritise workload to meet deadlines.
- Good working knowledge of MS Office particularly Excel at an Intermediate level is desirable.
- Understanding of principles of insurance is essential.
- 3+ years’ experience in a similar role within the insurance market would be advantageous.
- Knowledge of various classes of business, such as marine, energy and non-marine, specialty and casualty is desirable.
- Good understanding of London market systems and procedures is desirable.
- Excellent communication skills
- Maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with colleagues.
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Job Types: Full-time, Permanent
Salary: £22,000.00-£31,500.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Liverpool