Job Description
The Role
As a Senior Account Manager at Shield Safety, your main focus will be to manage customer accounts, build relationships and support the sale and delivery of our risk management services and software.
You will be responsible for supporting the company growth and financial objectives by building great relationships across a number of large accounts, identifying additional growth opportunities, closing sales and managing retention. You will work hand in hand with the Safety Consultancy team to deliver and execute Safety Improvement Plans, post audit reviews and grow and retain client accounts through product adoption, additional sales opportunities and renewals.
The role will provide an opportunity to work as part of the field-based Commercial team. We offer hybrid and flexible working, which normally means a couple of days in the office each week but with the flexibility to manage your own working hours and visit clients which required.
The Company
Shield Safety is the UK’s leading provider of Food Safety, Fire Safety and Health & Safety software and services. Trading since 2003, the company was founded by Food Safety and Health & Safety Practitioner Mark Flanagan, who believes in making safety simple for every business in the UK.
For the past 20 years, Shield Safety have been working with some of the largest and most respected brands in the UK Hospitality and Retail sectors, including Tesco, Revolution Bars, Interstate Hotel Group, Malmaison and Wilko Retail Ltd, and we have an impressive 95% customer retention rate. Through service-delivery and our flagship cloud-based software and companion app, RiskProof, we are helping businesses revolutionise their safety processes.
Responsibilities
- You will ensure each of your clients has an active Commercial Account Plan in place to identify revenue streams, key stakeholders, measurable objectives and retention
- Work with a dedicated Safety Consultant to design and deliver a Safety Improvement Plan for each of your clients
- Strengthen and grow existing customer relationships and achieve a cross-sell revenue target and net retention target
- Contract negotiation and writing sales related documentation including proposals and renewal agreements
- Manage and track client and transactional information in a CRM system and provide weekly reports such as forecasting and retention insights
- Acting as the main customer touch point responsible for the administration and issue resolution of client accounts
- Learning, understanding and advising clients on how to use our services and software and enabling them to realise the value of these
- Establish and maintain regular and appropriate communication with the key contact(s) for the customer through meetings emails and calls
- Keep abreast of competition, competitive issues and products
- Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care
- Manage relationships effectively within the company, internal/external stakeholders, clients and suppliers, maintaining efficient and appropriate communication with all parties
Knowledge & Skills Required
- Exceptional commercial awareness
- Strong analytical and problem-solving capability
- Minimum of 3 years’ experience in a client facing account management role
- Ability to work autonomously and multi-task as you must prioritise and handle several activities at any one time
- Able to work under pressure, to tight deadlines in fast paced environment
- Experience in building strong client relationships, reinforced by building trust, advising and upselling
- Excellent time management and communication skills together with the ability to be flexible and creative
- Friendly and likeable nature, whilst maintaining control and commercial sensibility
- Flexible to travel throughout the UK with full driving license
- Able to conduct effective power point presentations and articulate key points concisely without over-complication.
What We Offer
Continued training and development is key for all members of our team. A tailored training and induction plan is developed for each new starter to help them get up to speed on everything they need to know. For those who like variety, there will be many opportunities to get involved in various projects across departments, and we fully support regular CPD in order to help everyone reach their full potential.
At Shield Safety, we have worked closely as a team of develop an enhanced benefits package that benefits everyone. All of our colleagues benefit from flexible working hours, birthday’s off, remote working options for those who are office-based and we also offer a generous holiday allowance so you can make the most out of your time off. As well as all this, we also provide an enhanced pension scheme, enhanced maternity & paternity leave, health cash plan, financial support and much more to support the health and overall wellbeing of our colleagues.
We are a social bunch and our Social Committee organise regular events and get-togethers to encourage friendships, meet new people and have fun together (both in-person and remotely depending on each person’s circumstances).
Our offices are in the heart of Manchester’s Northern Quarter surrounded by bars, restaurants and music venues. Public transport of all kinds is just a short walk away and close-by there’s plenty of affordable parking. Our culture is passionate, collaborative and diverse and we enjoy working in a relaxed, dress-down environment where dogs are more than welcome.
Job Types: Full-time, Permanent
Salary: £40,000.00-£50,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
Experience:
- Account management: 3 years (preferred)
Work Location: On the road