Job Description
About You.
Do you have an entrepreneurial spark?
Do you have prior experience in a similar role, plus outstanding interpersonal and skills?
We're now looking for a Customer Support Executive to join us, at what is an exciting time for us. If you've strong commercial acumen, along with a can-do attitude, read on!
About the Role.
As Delphis Eco continues to grow, we are looking for a dedicated Customer Support Executive to support new business opportunities, retain our existing client base and drive after-sales service. Customer support is vital to our success - in this role, you will be responsible for delivering focused and effective service, COSHH training and assistance to our clients, managing queries and maintaining relationships.
Role Specifics
- Fielding our existing customer queries and managing outcomes
- Providing administrative support to ensure current customer queries are responded to in a timely manner
- Working with the sales team to perform check-ups and offer assistance to existing customers
- Coordinating COSHH training sessions for service engineers and product trainers
- Sending/receiving products and dispensing equipment
- Working closely with the order processing team to ensure all invoicing / PO queries are escalated appropriately
- Monitoring all SLAs to ensure we are hitting best-in-class metrics
- Engaging with our customers on the frontline
- Coordinating the team rota to ensure services, sales visits and appointments are delivered
- Ensuring our customer insight data is as accurate as possible
- Troubleshooting customer technical issues and escalating through appropriate channels
- Actioning process & workflow changes on Salesforce for business requirements
Skills and Qualifications
You should be computer literate - adept at using a range of office software, including email, spreadsheets, CRM tools, databases, and presentations.
- Minimum 2 years experience in a similar role preferred
- Experience working within the food service, hospitality or property industry preferred
- A collaborative approach when working with customers and colleagues
- A can-do attitude is a must, and a sense of humour will see you in good stead, too!
Above all, you will need to be:
- Entrepreneurial - your enthusiasm for what we do, combined with a resourceful and proactive approach to winning business, will help you meet and exceed your targets
- Driven and highly motivated – Want to roll your sleeves up and have the ability to think outside the box to achieve the Delphis Difference
- Confident - you must be self-assured, able to work in a small, fast-paced, growing business, assertive and competent, demonstrating an excellent knowledge of our products, sales material and customer sectors
- Personable - you will need strong communication skills: excellent command of the English language, having the ability to talk to CEOs and cleaners with the same ease
- Eco-friendly! - you must share our passion for people and the planet
About Us.
Delphis Eco is one of the UK’s leading manufacturers of environmentally friendly cleaning products and proudly holds two Royal Warrants. In 2018, Delphis Eco became a B-Corp and was the first in its sector to achieve DEFRA (EU Ecolab) accreditation for the largest certified range.
For the last decade, Delphis Eco’s cleaning products have been the trusted choice for professionals taking on the toughest cleaning challenges. Our products clean royal households, schools, hospitals, restaurants, and everything in between, including Buckingham Palace, Kew Gardens and London Zoo.
A UK-First, Delphis Eco’s bottles are made from 100% recycled plastic. To do so, Delphis Eco uses recycled plastic milk bottles, diverting thousands of tonnes of plastic from landfills and the ocean.
Mission
We all have a responsibility to live more sustainably, and our products give everybody the ability to help. We are uncompromising in everything we do, from the most ecological formulations to the world’s most environmentally friendly packaging to our passion for educating people to live more sustainably.
Vision
Our Vision is to create and market the world’s most ecological yet effective cleaning products to commercial and domestic users. Safer for the user, where they clean and the environment. Make great products, help save the world, and give excellent customer service.
Job Type: Full-time
Salary: £25,000.00-£35,000.00 per year
Schedule:
Supplemental pay types:
Work Location: On the road
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